Customer Care Officer

23 hours ago

Singapore UNITED OVERSEAS INSURANCE LIMITED Full time

**About the Division/Dept**

The Customer Care Centre is responsible for driving customer service excellence and providing the best in-class customer service experience for all UOI customers.

**Job Purpose**

As a Senior Customer Care Officer / Customer Care Officer, you will play a pivotal role in ensuring the highest level of customer satisfaction. You will be responsible for handling inbound enquiries, resolving customer issues, and contributing to the development of a customer-centric organisational culture. Your passion for service excellence and commitment to creating a best-in-class customer experience will be essential in this role.

**Main Responsibilities**

**_Service Excellence _**
- Provide the end-to-end customer service required to ensure a positive customer experience throughout the entire customer journey, achieving company NPS and CSAT targets.
- Provide accurate information about insurance products, coverage, and claims processes.
- Address customer queries, concerns, and complaints within the SLA turnaround time.
- Educate customers on insurance policies, coverage details, and additional services to enhance their understanding and satisfaction.
- Strive for excellence in customer service by actively listening to customer needs and achieving customer feedback rating targets.
- Ensure customer feedback is communicated and that customer complaints and services are responded to - and recorded where necessary - within the company SLA.
- Support with Customer Retention to achieve company persistency targets.

**_Documentation and Record Keeping _**
- Processing endorsements, cancellations and necessary amendments to policies as requested by the customer.
- Maintain accurate and detailed records of customer interactions, feedback, and resolutions.
- Report generation.
- Arrange to dispatch of insurance documents including mail enveloping.
- Payment collection for failed customer payments.
- Undertake any other duties as may be assigned.

**Requirements**:

- Diploma or equivalent with Certificate of General Insurance (CGI). Fresh graduates from Polytechnics are welcome.
- Possession of General Insurance Certification &/or Certification on Health Insurance will be an added advantage.
- To have at least 2 years of working experience (preferably insurance and/or office work).
- Proficiency in Microsoft Office.
- Proficiency in English. Chinese an advantage.
- Excellent customer-mindedness with good interpersonal and communications skills.
- Independent, meticulous, organised and able to multi-task efficiently.
- Works well in a team environment.

  • Customer Care Officer

    1 week ago

    Singapore SBS TRANSIT RAIL PTE. LTD. Full time

    The Customer Care Officer plays a critical role in providing an interface between our customers and the Company. Officers are expected to consistently deliver excellent quality service to customers to achieve customer satisfaction. **Responsibilities**: - Man the hotline when rostered - Able to work on some weekends when rostered - Participate as member of...

  • Customer Care Officer

    2 weeks ago

    Singapore HAI LECK ENGINEERING (PRIVATE) LIMITED Full time

    We are looking for a dynamic and customer-centric individual to join our call center team as a Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY! **Responsibilities**: - Assist customers in navigating respective...

  • Customer Care Officer

    1 week ago

    Singapore 9 KOI MARKETING PTE LTD Full time

    Roles & Responsibilitiesnovita is looking for a sincere individual to join us as a Customer Care Officer who can communicate effectively with people from all levels and is passionate in striving for service excellence.Responsibilities:To deliver consistent customer experiences across multiple touch points Initiate ways to improve customers' experience ...

  • Customer Care Officer

    1 week ago

    Singapore 9 KOI MARKETING PTE LTD Full time

    Roles & Responsibilities novita is looking for a sincere individual to join us as a Customer Care Officer who can communicate effectively with people from all levels and is passionate in striving for service excellence. Responsibilities: To deliver consistent customer experiences across multiple touch points Initiate ways to improve customers'...

  • Customer Care Officer

    2 weeks ago

    Singapore SUCCESS SPARK Full time

    Our organization is growing and we are looking dor Customer Care Officer to support our organization. - Flexible timing - Able to work independently - Can work from home - Nice work environment and colleagues - Training will be provided - Those without experience will be considered too

  • Customer Care Officer

    1 week ago

    Singapore LINEAR FURNISHINGS PTE. LTD. Full time

    An online furniture shop looks for customer care officer who are 1, Good at inter person relationship 2, Must speak and write in English as well as Mandarin 3, Hands on with WhatsApp communication, social media blog 4, Good self management, can work without supervision

  • Customer Care Officer

    1 week ago

    Singapore TELE-CENTRE SERVICES PTE LTD Full time

    We are looking for a dynamic and customer-centric individual to join our call center team as a Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY! **Responsibilities**: - Assist customers with online services,...

  • Customer Care Officer

    3 weeks ago

    Singapore LIGHTWAY HR CONSULTANCY PTE. LTD. Full time

    Roles & ResponsibilitiesOn behalf of the hiring company, which is a market leader in the energy sector, we are looking for a suitable candidate to join them as Customer Care Officer | SalesResponsibilitiesAdept at growing our Residential and Small Commercial segments through the acquisition of new prospects and retention of existing customers alike ...

  • Customer Care Officer

    1 week ago

    Singapore LIGHTWAY HR CONSULTANCY PTE. LTD. Full time

    Roles & Responsibilities On behalf of the hiring company, which is a market leader in the energy sector, we are looking for a suitable candidate to join them as Customer Care Officer | Sales Responsibilities Adept at growing our Residential and Small Commercial segments through the acquisition of new prospects and retention of existing customers alike ...

  • Customer Care Officer

    22 hours ago

    Singapore Singtel Full time

    At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse,...