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Customer Care Officer

2 weeks ago

Singapore Philips Full time

**Job Title**: Customer Care Officer

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

**In this role, you have the opportunity to make life better**

The role is a member of Customer Care Center and will backup the team on the operational tasks when required.

**You are responsible for**:
Primary role:

- Inventory & Service Parts management - coordinating the effective flow of service parts to fulfill services events on time at our customers.
- Ensures that the right service parts have been ordered and that the required parts are delivered on the requested moment at the right location.
- Coordinates the final delivery at customer site and will take action in case service parts have not been delivered in time, are damaged or wrongly delivered.
- Focus will be on an uninterrupted flow of service parts throughout the service fulfillment process.
- Monitors and controls the return of service parts to the vendors. Initiate returns from SFE to the supplier and secures the financial settlement of the returned value.
- Prevents unnecessary stock holding and buildup of stock levels.
- Communicates with vendors & informs the organization on interruptions in the chain, which will delay the on time delivery of the requested service parts
- Support Planner for complex orders and cancellations
- Support Planner and FSE for last mile deliveries and Next Flight out

**To succeed in this role, you’ll need a customer-first attitude and the following**:

- 3-5 years of relevant customer service experience
- Bachelors degree
- Good customer service skills

**How we work at Philips**
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way. Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

- We believe in the importance of impactful collaboration:_ There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
- We embrace flexibility:_ Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
- We want to be at our best:_ The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

**Why should you join Philips?**

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.