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Customer Support Executive

3 weeks ago

Jurong East, Singapore Hua Hng Trading Co Pte Ltd Full time

**Job Description & Requirements**

**One of Singapore’s largest retail and wholesale garden centres, World Farm is focused on providing the best value and widest range of plants and gardening products for gardeners. **With our eye on becoming Singapore’s biggest garden center brand, we are now looking for dedicated team players to join us and grow along with us in this exciting phase of our growth.

And since one of our customer service support executives has been promoted, we are now looking for her replacement
- Support customer service and sales teams
- Take charge of incoming communications via different channels
- Act as a brand ambassador in dealing with customers
- Manage files and records with effective filing systems
- Act as a bridge between offices in Jurong and Sungei Tengah
- Assist to prepare quotations, contracts, and other relevant company documents such as delivery orders and invoices
- Assist with managing and updating of plants and products stocks and prices in the stock lists, catalogs, website, and server.
- Assist to check that all sales transactions, project information, and transactions are properly completed.
- Manage office/pantry supplies inventory and place orders
- Perform general ad-hoc duties as required

**Requirements**:

- Minimum Diploma in any field
- Minimum 1 year of local working experience
- Strong organizational skills, with the ability to prioritize tasks
- Good written and spoken communication skills in English.
- Need to liaise with Chinese-speaking customers & suppliers
- Good interpersonal skills
- Excellent customer service attitude and skills
- Positive attitude and willingness to learn new skills
- Detail and deadline-oriented
- 12 months contract with high possibility to covert to permanent
- **Training will be provided**_

**Working Day & Timing**:
Working Day & Timing: 5.5 days work week

Monday to Friday: 9am - 6pm

Saturday: 9am - 1pm
- **Due to operational requirements, we regret that this is not a WFH position**_

**Benefits**:
Casual and relaxed environment

Friendly and warm workplace environment

Strong and effective leadership

Good work life balance, flexibility in hours

Opportunity for personal and professional growth

**Salary**: $2200 - $2500. Commensurate with experience.

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: $2,200.00 - $2,500.00 per month

**Benefits**:

- Professional development

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Yearly bonus

**Experience**:

- Customer service: 1 year (required)

Work Location: In person