Internship - Customer Success
2 weeks ago
**Who we are.**:
Digimind is the global leader in AI-Powered social listening platforms and market intelligence software, designed for brands and agencies who want to accelerate digital transformation through an insights-driven approach. Digimind’s best-in-class technology transforms social and online data into actionable business insights, enabling marketers to effectively plan, execute, and analyze their marketing strategy. With offices in New York, Paris, Singapore, Grenoble, Rabat, Buenos Aires, Mexico, Madrid and Amsterdam, Digimind is serving numerous customers worldwide. Digimind is part of Onclusive, a global partner for public relations and Communications success.
**What we are looking for.**:
Digimind is looking for a Customer Success Intern to join our rapidly growing team of Customer Success. Talented, dedicated and enthusiastic, your role will be to provide best-in-class customer experience to our clients under the supervision of a Customer Success Manager.
**Responsibilities include but not limited to**:
- Manage platform’s implementation (setup, fine tuning)
- Develop and maintain a deep knowledge of the Digimind solutions to be seen as the Technical expert.
- Gain an understanding of typical business challenges faced by our customers to appropriately map use cases and features within the Digimind product suite.
- Monitor key performance metrics across assigned client portfolio to ensure satisfaction, adoption, consumption and ultimately renewal likelihood.
- Support your Customer Success Manager during Kick off meetings and strategic business reviews with clients
- Proactively identify issues that may impact a project and consult with internal resources to resolve potential issues.
- Collect feedback and expectations from clients regarding product development and address it to the Product Management team to reflect the voice of customers on the product roadmap
- Animate functional trainings on the platform once you have mastered all aspects of the Digimind platform
**What you bring.**:
- **Some experience in client support** for enterprise solutions or data/startup customer-facing role would be a plus;
- **Complete professional fluency in English is required;**:
- **2 or 3-year college degree** or equivalent required;
- Subject matter expertise in one of the following domains: Social Media Analytics, Digital Marketing, Competitive Intelligence, Knowledge Management, Business Intelligence, Account Management;
- **Outstanding writer and communicator** with strong presentation skills;
- Positive attitude, competitive, confident personality with strongly developed persuasive skills and a **customer-focused orientation**;
- **Strong technical background**;
- Proactive methods, unparalleled work ethic and hunger to learn.
**What we offer.**:
- A great on-boarding during which you’ll receive expert training to help you master our suite of proprietary market intelligence and social listening tools
- The opportunity to work in the world of social media and big data with an international team of passionate professionals
- Rapidly developing business, you will be a key part of the expansion
- Flexibility: 3 days of work from home and 2 days of work from the office in Singapore
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