Current jobs related to Customer Success Manager, Customer Success - Singapore - DENODO

  • Customer Success Manager

    3 minutes ago

    Singapore ONEOCEAN MARITIME SOLUTIONS PTE. LTD. Full time

    **JOB SCOPE Customer Success is vital to our long-term profitability. We will not be successful unless our customers are receiving considerable value from our service and continue to purchase on a recurring basis. As such, we need a team of Managers with the sole objective of ensuring success for our customers. The Customer Success Manager owns the...

  • Customer Success Manager

    6 days ago

    Singapore Autodesk Full time

    Position Overview Job Requisition ID #24WD78199NOTE: This is NOT an open position. Please submit your CV here for future consideration. Role: Customer Success Manager Autodesk Construction Solutions (ACS) is looking for a Customer Success Manager to retain and expand our construction customers. The Customer Success Manager enables the adoption of our cloud...

  • Customer Success Manager

    1 week ago

    Singapore GYROGEAR PTE. LTD. Full time

    **Customer Success Manager** **Award-winning medical device startup (GyroGear.co**) has an opening for a skilled **Customer Success Manager**based in Malaysia. We are developing intelligent wearable devices to stabilise hand tremors for 200 million people globally. As a **Customer Success Manager**, you will play a **critical role in ensuring that our...

  • Customer Success Manager

    2 weeks ago

    Singapore GMP Group Full time

    **Customer Success Manager (Technical Account Management, SaaS, Up-selling and Cross-selling)** On behalf of our established Client is an emerging Global leader in the $100B+ cloud **Communications Platform as a Service (CPaaS)**, we are sourcing for a **Customer Success Manager**. The **Success Manager** will be responsible for fostering lasting...

  • Customer Success Manager

    1 week ago

    Singapore LSEG Full time

    Join to apply for the Customer Success Manager role at LSEG Join to apply for the Customer Success Manager role at LSEG Get AI-powered advice on this job and more exclusive features. This role is comprised of relationship management, client education and deep expertise of trading and application workflows. You will lead a portfolio of accounts, with...

  • Customer Success Manager

    6 days ago

    Singapore DIGIFY PTE. LTD. Full time

    As a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value,...

  • Customer Success Manager

    1 week ago

    Singapore ASPIRE GLOBAL NETWORK PTE. LTD. Full time

    Customer Success Manager About Us My client empowers B2B marketers to connect with the right buyers at the right time through powerful audience insights, omni-channel digital activation, and actionable analytics - all backed by expert customer service at every step.The RoleWe're looking for an Customer Success Manager to join our growing Global Customer...

  • Customer Success Manager

    2 minutes ago

    Singapore Glassbox Full time

    Singapore - Customer Success - Full-time - Intermediate Glassbox is looking for a Customer Success Manager to join our Global Customer Success team in Singapore. We are Glassbox, a world leader in digital experience analytics, on a mission to deliver frictionless digital journeys to brands and their customers all over the world. We are a hyper-growth...

  • Customer Success Manager

    6 days ago

    Singapore Aspire Full time

    Customer Success Manager Based in Singapore About Us We help B2B marketers reach the right buyers at the right time through audience insights, omni-channel digital activation, and actionable analytics-all supported by expert customer service at every stage. The Role We're seeking an Customer Success Manager to join our newly established Global Customer...

  • Customer Success Manager

    2 weeks ago

    Singapore Digify Full time

    Digify is a cloud-based document security and data room software that allows customers to control, protect and track important documents after sharing them. Companies use Digify to protect confidential information for fundraising and due diligence, secure intellectual property, and protect sensitive communications. Digify is used in 138 countries today. We...

Customer Success Manager, Customer Success

3 weeks ago

Singapore DENODO Full time

DENODO

**Job Description**:
The Denodo Customer Success Manager will act as the main interface point with customers and partners to ensure customer’s success using data virtualization in an enterprise environment.
Responsible for supervising a group of customers from the business and technical side. This involves maintaining and developing customer relationships; managing customer success; discussing and advising about technical solutions involving Denodo products and services; delivering contract commitments within cost targets; and helping to identify potential additional business opportunities within accounts.
In this role you will require a combination of data management technical expertise plus customer and partner relationship management skills to conduct on-site and off-site engagements. In this position, you will work directly with engineers, managers and business users in order to understand business and technical needs and provide guidance towards solutions.
Your career with us will combine cutting edge technology, exposure to worldwide clients across all industries (Financial Services, Automotive, Insurance, Pharma, etc.), an exciting growth path for technical, product and customer-facing roles, direct mentorship, and access to senior management as part of a global team.
Your mission is to help our clients, partners and prospects to realize their full potential through accelerated adoption and productive use of Denodo's data virtualization capability in many solutions like integrating data in a virtual manner for operational and/or informational purposes: integration of multiple data sources for a Customer Service Multichannel IT Infrastructure; implementation of Logical Data Warehouses and Virtual Datamarts to enable modern Business Intelligence solutions; integration layers for Hadoop-based Data Lakes; support for Agile Operational Reporting on a diverse Big Data infrastructure.Job Responsibilities & Duties
You will oversee the successful delivery of all services under your management from kickoff to closeout, including determining agenda details and monitoring the progress to ensure it conforms to customer expectations and contractual agreements.
You will need to maintain strong relationships with architects, technical teams, and leadership (both business and IT) across customers and partners’ organizations.

**Customer engagement**:

- Develop relationships with key business and technical stakeholders and act as a trusted advisor to major Denodo customers.
- Manage client expectations, establish credibility at all levels within the client and build problem-solving partnerships with the client, partners and colleagues.
- Present software solutions to customers, from IT managers and technicians to C-level executives.
- Prepare technical proposals and manage the delivery of technical orders.
- Being available for participating in escalations.

**Product and technical knowledge**:

- Obtain and maintain strong knowledge of the Denodo Platform, be able to deliver a technical pitch, including an overview of our key and advanced features and benefits, services offerings, differentiation, and competitive positioning
- Understand the revenue drivers.
- Constantly learn new things and maintain an overview of modern technologies.
- Provide timely, prioritized and complete customer-based feedback to Product Management, Sales, Support and/or Development regarding client’s business cases, requirements and issues.

**Organizational skills**:

- Know when and where to escalate within the Denodo technical organization, and make effective use of those resources.
- Manage consultants and engineers, support in escalation situations, performance, and general team coordination within your region.
- Coordinate team members and partners to ensure the right resources are working on the right tasks at the right time, with clear expectations of milestones and goals.
- Promote knowledge and best practices while managing deliverables and client expectations.
- Build interpersonal relationships with other Denodo teams.
- Contribute to hire, on-board, train, and develop new team members.
- Verify all billing data to ensure existence, completeness and accuracy of revenues.
- Ensure the existence of supporting documents such as contracts, purchase orders, work orders, sign-offs etc. for the billing / revenue recognition.Desired Skills & Experience

We'll need you to have a good foundation for establishing the technical and non-technical enablement needs for customer and partner teams and driving them to success.
Required Experience
- Technical background.
- Experience in data landscape (relational databases, big data, no-sql...).
- Bachelor's or master's degree, or equivalent technical training or experience within a technical consulting practice.
- 6+ years experience in similar customer-facing positions.
- Direct, hands-on experience in people management through managing a team, including a successful track record i