Customer Success Manager

5 days ago


Singapore Glassbox Full time

Singapore - Customer Success - Full-time - Intermediate

Glassbox is looking for a Customer Success Manager to join our Global Customer Success team in Singapore.

We are Glassbox, a world leader in digital experience analytics, on a mission to deliver frictionless digital journeys to brands and their customers all over the world.

We are a hyper-growth scale-up that has most recently acquired a strong player in the CX field
- SessionCam and just IPO’d in June

So, now is the perfect time to come to Glassbox and help us accelerate our global leadership position

Will you join us on this journey?

Our Customer Success motto is “retention through VALUE” and the focus of the role is to help our customers achieve their business goals with the use of the Glassbox platform. It includes working closely with other teams such as Sales, Professional Services, and Product to maximize the customer's value from using our platform.

The individual's performance is based on specific metrics associated with customer retention, expansion, and advocacy.

**What You Will Do**
- **Relationship Management**: Partner with customers to create and implement Customer Success Plans, Establish trusted advisor relationships with key executive sponsors to align with their business goals; develop a consultative relationship to learn and understand their key initiatives
- **Value realization**:Understand business needs, use cases, data, and metrics identified to measure success in order to hold review sessions with key stakeholders
- **Account Management**:Define adoption and expansion strategies in collaboration with other team members. Own the business review process, and account health check
- **Communications**:Develop a communication cadence, and leadership on product updates that impact your customers activities and objectives; facilitate working sessions, training, product demos, executive briefings, and client appreciation activities
- **Product Adoption**: Drive product engagement and develop power users, as well as acting as the customer’s voice within Glassbox. Monitor platform activity
- **Project Management**:Facilitate business process optimization workshops and manage complex work efforts with customers and Glassbox team members
- **Product Expert**: Establish and maintain expert-level knowledge of product capabilities

**What You Will Need**
- At least 4 years in a customer-facing role as an Account Manager or Customer Success Manager in an enterprise SaaS technology environment
- Experience delivering SaaS solutions for enterprise business customers
- Solid understanding of web technologies
- Strong communication, presentation, relationship management, and project management skills
- High level of English both verbal and written

**Advantage**
- Experience with digital analytics solutions (Adobe Target, Adobe Experience Manager, Tealeaf, Heap)
- Knowledge of HTML, CSS, and JavaScript



  • Singapore ONEOCEAN MARITIME SOLUTIONS PTE. LTD. Full time

    **JOB SCOPE Customer Success is vital to our long-term profitability. We will not be successful unless our customers are receiving considerable value from our service and continue to purchase on a recurring basis. As such, we need a team of Managers with the sole objective of ensuring success for our customers. The Customer Success Manager owns the...


  • Singapore Filigran Full time

    Join to apply for the Customer Success Manager (Singapore) - Woman/ Man /Non Binary role at Filigran . The Role We're looking for a Customer Success Manager to join our Customer Success Team and help us guide and grow relationships with our customers across Southeast Asia. Based in Singapore and working remotely, you will play a key role in ensuring the...


  • Singapore DIGIFY PTE. LTD. Full time

    As a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value,...


  • Central Singapore Emprego SG Full time

    **Location** - Singapore, Central Singapore**Job Type** - Full Time**Salary** - $4,000 - $5,200 Per Month**Date Posted** - 5 hours agoAdditional Details **Job ID** - 110669**Job Views** - 1Roles & Responsibilities **About the job**: A Customer Success Manager is responsible for developing customer relationships that promote retention, solve customer...


  • Singapore BELFOR (ASIA) PTE LTD Full time

    As part of our new business model restructure and marketing approach, we have an immediate opening for the role of Customer Success Manager. BELFOR is in the disaster recovery business; the company brings together proprietory knowledge, experience and resources to enable companies affected by disaster incidents to recover quickly, and return to usual...


  • Singapore Zendesk Full time

    Join to apply for the Customer Success Manager role at Zendesk Join to apply for the Customer Success Manager role at Zendesk Get AI-powered advice on this job and more exclusive features. Job Description As a Customer Success Manager in the Global Scaled Customer Success organization, your responsibility is to work nimbly across different sizes and...


  • Singapore CLOUDFLARE, PTE. LTD. Full time

    Available Location: Singapore Customer Success @ Cloudflare Customer Success at Cloudflare is focused on customer adoption and value realisation of Cloudflare Solutions. We work closely with our customers in the closing stages of the sales cycle being ready to partner with them as they implement, adopt and optimize our cloud solutions around their business...


  • Singapore PROS TECHNOLOGY (SG) PTE. LTD. Full time

    **Performance of Duties** 1.1 The Employee shall serve the Company as **Customer Success Manager**or such other role as the Company may require from time to time having regard to the needs of the business and the Employee’s skills, qualifications, and experience. 1.2 The Employee shall perform the following duties, including but not limited to: - Manage...


  • Singapore ViSenze - Artificial Intelligence for the Visual Web Full time

    ViSenze is a fast-growing, global Retail AI solution provider trusted by the world’s leading brands, and global retailers, and established as market leader after a decade of driving the adoption of AI and Computer Vision. Recognized as an established market leader and innovator - 2020 CB Insights Top 100 Innovator in Retail - we are looking for a...


  • Singapore DDOG SINGAPORE PTE. LTD. Full time

    We’re looking for a Manager, Customer Success to hire, coach, and manage a team of Customer Success Managers. Your team is responsible for the customer relationship, renewals, and growth across our existing customer base. This is an opportunity to join a company that’s a leader in the space, and contribute impactful work. - At Datadog, we place value in...