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Customer Success

2 weeks ago

Singapore Moody's Full time

**Location(s)**:

- 6 Shenton Way, #14-08, OUE Downtown 2, Singapore, 68809, SG

**Line Of Business**: Customer, Operations, & Risk OU(COR OU)

**Entity**: Moody's Analytics(MA)

**Job Category**:

- Students & Early Careers

**Experience Level**: Early Career

Customer Success - Moody's Analytics Summer Intern
Job ID [6208] - [Customer Engagement] - [Singapore] - [Full Time]

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are -with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

The Role

Customer Success is critical to our short-term and long-term goals as an organisation. Simply put, we are successful when our clients realize continued value from our solutions and services. We are looking for a Customer Success Management intern who will play a pivotal role in supporting our Customer Success Management and Digital Engagement teams. You will be responsible for a variety of tasks that will enhance customer experience, improve engagement, and contribute to operational efficiencies. This internship provides an excellent opportunity to gain hands-on experience in Customer Success, Operations, and data analysis.

In the team you will be joining, Customer Success Managers act as a true customer advocate, empowering clients to achieve their desired outcomes when utilising our KYC and DataApps solutions, taking a proactive & strategic approach to ensure both client and Moody’s Analytics are mutually benefitting from the relationship.

Objectives: To support the Customer Success team in managing and enhancing customer relationships.
- Gain hands-on experience in customer success strategies and operations
- Contribute to improving customer satisfaction and retention rates

Skills and Competencies
- Strong analytical skills with the ability to interpret data and generate insights.
- Ability to present high-level information as well as detailed demonstrations of products & services.
- Excellent verbal/written communication and presentation skills.
- Proficiency in Microsoft Office Suite (Excel, Word, Powerpoint)
- Familiarity with customer relationship management systems (ie Salesforce, Gainsight) is a plus, but not required.
- Ability to work both independently and within a team environment, with focus and high attention to detail.

**Education**:
Currently pursuing a degree in Business Administration, Finance, Marketing, Data Analytics, or a related field.

**Responsibilities**:

- Assist in onboarding new clients, ensuring a smooth transition and setup
- Help manage customer inquiries and issues, coordinating with the relevant teams
- Support the Customer Success team in creating and updating customer success plans and documentation.
- Contribute to the analysis of customer data to identify trends, opportunities and areas for improvement.
- Support the team in developing and implementing strategies for customer retention and expansion.
- Participate in the development and delivery of customer training (events, webinars, or workshops) and educational materials
- Support the implementation of our Digital Customer Success strategy through personalized customer engagement at scale and other digital-led motions.

About the team

Our team drives engagement through insightful interactions with our clients. We generate value and confidence in our products and solutions ensuring high levels of retention and satisfaction. Through relationships we bring the voice of the customer to the center of MA’s business strategies. We strive to be the model of collaboration and partnership with our colleagues and we create an environment that engages individuals. Our mission is to INSPIRE Customer Connection and Loyalty.

Inspire our customers: By deeply understanding their objectives for success

Inspire our teams: By nurturing talent & investing in careers

Inspire our partners: By being the model for teamwork & collaboration

We strive to be a world-class sales organization with our customers’ needs at the centre of everything we do. Our client base ranges from banks and financial institutions to insurance and asset management companies, as well as government institutions and professional services firms. As the bridge between our product teams and customers, we build mutually rewarding relationships that allow us to deliver the best solution for each customer challenge. An organization of motivated, curious, and teamwork-oriented people, we let our passion drive our business forward.

Working at Moody's

We have impact. So will you

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other charact