Customer Success Director

24 hours ago

Singapore Glimlux Full time

Overview
Location:
Singapore (On-site / Hybrid options available)
Job De ion:
We are seeking an experienced and strategic
Customer Success Director
to lead our customer success function in Singapore. You will be responsible for driving customer retention, satisfaction, and growth by building strong client relationships, leading a high-performing team, and aligning success initiatives with business objectives.
Responsibilities
Lead and manage the customer success team to deliver world-class client experiences
Develop and execute customer success strategies that maximize retention, expansion, and satisfaction
Serve as an executive point of contact for key accounts, building long-term partnerships
Collaborate with sales, product, and support teams to ensure customer needs are met
Define and monitor customer success KPIs, including churn, NPS, adoption, and expansion metrics
Oversee onboarding, training, and product adoption programs for enterprise clients
Identify upsell and cross-sell opportunities in collaboration with sales teams
Provide strategic insights and feedback to influence product development and innovation
Manage escalations and ensure effective resolution of complex customer issues
Requirements
Bachelors degree in Business, Marketing, or related field; MBA preferred
812 years of experience in customer success,

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