Director Customer Success and Relations

15 hours ago

Singapore EPM Scientific Full time

Overview
Associate Vice President (APAC) at EPM Scientific
Our client is a fast growing healthtech company focused on delivering innovative solutions to hospitals, home care providers and healthcare stakeholders. They are currently looking for a
Director of Customer Success and Relations
to manage strategic relationships with internal and external stakeholders and ensuring exceptional post-implementation support across key accounts.
Responsibilities
Lead post-implementation support for key accounts, including ticketing, helpdesk operations, and customer service.
Deliver success metrics and service performance updates to senior leadership.
Oversee warranty and maintenance processes for deployed software systems, working closely with technical teams.
Develop and implement training programs for customer-facing teams to ensure consistent service delivery.
Create onboarding materials and conduct product demos for prospective clients.
Collaborate cross-functionally on user acceptance testing (UAT), regulatory compliance, and project tracking across international markets.
Qualifications
Bachelor's degree in Life Sciences, Engineering, or a related field.
Minimum 5 years of experience in customer success or service management, preferably in the healthcare or life sciences sector.
Proven leadership in managing customer service teams and resolving client issues.
Familiarity with the healthcare landscape in APAC.
Strong analytical, communication, and stakeholder management skills.
Proactive and adaptable, with the ability to work across time zones including US, ANZ, and APAC.
If you are interested, please apply with your updated CV attached.
Seniority level
Director
Employment type
Full-time
Job function
Customer Service and Health Care Provider
Industries
Medical Equipment Manufacturing and Pharmaceutical Manufacturing
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