Director, Customer Success

2 weeks ago

Singapore BRIGHTCOVE SINGAPORE PTE. LTD. Full time

We are searching for an exceptional person to take a position as a leader of our Customer Success team and help Brightcove achieve breakout growth. This person must have a proven track record for delivering on or exceeding revenue goals and take pride in getting it done. The Director of Global Customer Success will be a strategic advisor to a team of CSMs, who possesses the natural ability to lead and nurture them to succeed every step of the way as they support their customers.

**Responsibilities**:

- Assist team in driving retention and growth among our most valuable customers by understanding their business needs and helping them succeed.
- Work together with CSMs to manage complex renewals involving multiple teams early enough to support renewal and mitigate risks
- Collaborate closely with Sales leadership to partner on expansion opportunities
- Create, implement and own a renewal forecast to manage customer renewals. Ensuring visibility into risk and growth quarter over quarter.
- Drive internal process adoption of technology allowing for higher visibility and efficiency in workflow. Striving for pin-point accuracy of customer data for C-level stakeholders
- Cultivate an environment of teamwork, openness, creativity, and continuous improvement of everyone's role
- Exceptional at cross-collaborating internally with different teams, such as finance, legal, marketing, support etc to ensure the team is executing on customer needs.
- Proactively solve problems with team members and draws upon their ability to lead, empathize, with a sense of urgency to bring things to a quick resolution

**Qualifications/Experience Required**
- 7 years+ in a quota carrying Customer Success, Relationship Management, Account Management, or similar role within a SaaS or software company.
- 3+ years in a Management role at a SaaS company.
- Experience working with large Enterprise customers.
- Experience building processes and strategies to increase customer retention rates.
- A proven track record delivering on or exceeding team revenue goals and quota.
- Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals.
- Adept at handling escalations from key customers and partnering with frontline reps on negotiations and resolution.
- Detailed understanding of Enterprise business strategy, drivers, goals and initiatives.
- Proven ability to operate effectively in a fast-paced environment with entrepreneurial spirit, in which cross-functional teamwork and initiative is a must.
- Possess excellent communication skills to customize communication to the internal executives; effectively deliver escalations with clear concise requests.
- Retain a customer-first attitude while still exhibiting excellent negotiation skills.
- Degree in Business, Marketing or a related field.

Special Conditions:

- This is a quota-carrying role
- This role does involve travel, up to 15%

  • Director of Customer Success

    6 days ago

    Singapore Blackpanda Pte Ltd Full time

    **Our story**: - Blackpanda Group is Asia's leading local cyber incident response firm, dedicated to delivering world-class digital emergency response services to businesses in the region. We help businesses strengthen their cyber resilience and secure their digital operations by supporting them with incident response delivered by local experts and cyber...

  • Customer Success Director

    1 week ago

    Singapore Backbase Full time

    Customer Success Director **The Job in short** As the Customer Success Director, you have accountability and responsibility for managing the success of the customers in the region. Both on the relationship, length and value of the engagement and on the revenue side. We always engage in three roles: technical, delivery and customer success. We engage...

  • Customer Success Director

    2 weeks ago

    Singapore Backbase Full time

    **The Job in short** As the Customer Success Director, you have accountability and responsibility for managing the success of the customers in the region. Both on the relationship, length and value of the engagement and on the revenue side. We always engage in three roles: technical, delivery and customer success. We engage together. This is also reflected...

  • Director, Customer Success

    1 week ago

    Singapore Adobe Full time

    Director, Customer Success & Technical Account Management - AsiaJoin to apply for the Director, Customer Success & Technical Account Management - Asia role at AdobeDirector, Customer Success & Technical Account Management - AsiaJoin to apply for the Director, Customer Success & Technical Account Management - Asia role at AdobeGet AI-powered advice on this...

  • Senior Customer Success Director

    4 weeks ago

    Singapore Straight Up Full time

    Senior Customer Success Director (Remote) Senior Customer Success Director (Remote) 6 days ago Be among the first 25 applicants Senior Customer Success Director (Remote Opportunity)Use Your Expertise to Guide Meaningful Client TransformationAre you a seasoned professional with a background in customer success, strategic consulting, or client...

  • Partnership & Customer Success Director

    7 days ago

    Singapore TELENOR GO PTE. LTD. Full time

    We are now looking for a Partnership & Customer Success Director, are you the one we are looking for? **Summary of the role**: Telenor Global Services Pte Ltd is seeking a Partnership & Customer Success Director to join our team and take part in our ambitions to reach 1 Billion users world-wide. The role’s responsibilities include building and...

  • Customer Success Director

    2 weeks ago

    Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $6,000 - $8,000 Per Month **Date Posted** 7 minutes ago Additional Details **Job ID** 16799 **Job Views** 1 Roles & Responsibilities **Responsibilities**: - Function as the customer advocate and provide internal feedback on how we can better serve customers - Manage...

  • Customer Success Director

    4 days ago

    Singapore COMCAST INTERNATIONAL SINGAPORE PTE. LTD. Full time

    **Customer Success Director **(APAC) - Singapore**: FreeWheel, A Comcast Company, empowers all segments of The New TV Ecosystem. We are structured to provide the full breadth of solutions the advertising industry needs to achieve their goals. We power the technology, data enablement, and convergent marketplaces required to ensure buyers and sellers can...

  • Strategic Customer Success Director

    5 days ago

    Singapore Salesforce Full time

    **Job Category **:Customer Success Group **Job Details**: Strategic Customer Success Director to be based in Singapore They are experienced leaders and strategic business professionals with experience in driving large scale technology based change along with deep experience of Salesforce technology and governance. With a focus on maximizing return on...

  • Director Customer and Vendor Success

    6 days ago

    Singapore SALES INNOVATION PTE. LTD. Full time

    We are looking for a highly motivated Director of Customer and Vendor Success to work with both the software vendors we represent across the Region and their customers. We are a newly formed company based in Singapore therefore, this role is based in Singapore. Significant Previous Experience in the following. 1. Customer success management across the APAC...