Customer Success Director

19 hours ago


Singapore TLT Concepts Full time

Overview
We are seeking a strategic and customer-focused
Customer Success Director
to lead our customer success initiatives in Singapore. In this role, you will drive customer engagement, retention, and satisfaction while building strong relationships with key clients.
Responsibilities
Lead and mentor the customer success team to deliver exceptional client experiences
Develop and execute strategies to improve customer retention, loyalty, and satisfaction
Build strong relationships with key accounts and act as a trusted advisor
Collaborate with sales, product, and marketing teams to ensure alignment on customer needs
Monitor customer health metrics, identify risks, and implement proactive measures
Develop programs and processes to enhance customer onboarding, adoption, and success
Drive customer feedback initiatives to inform product and service improvements
Prepare reports and present insights to senior management and stakeholders
Foster a customer-centric culture within the organization
Qualifications
Bachelor\'s or Master\'s degree in Business, Marketing, or related field
812 years of experience in customer success,



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