Partnership & Customer Success Director

7 days ago

Singapore TELENOR GO PTE. LTD. Full time

We are now looking for a Partnership & Customer Success Director, are you the one we are looking for?

**Summary of the role**:
Telenor Global Services Pte Ltd is seeking a Partnership & Customer Success Director to join our team and take part in our ambitions to reach 1 Billion users world-wide.

The role’s responsibilities include building and strengthening external relationships as well as internal in Telenor, managing partner and customer relations, and identifying and implementing strategies designed to increase the revenues of TLX, customers and partners.

**Main responsibility of the role**:
To be successful as a Partnership & Customer Success Director you should also be able to perform detailed market research and analysis. Ultimately, a top-performing Partnership & Customer Success Director should be able to prepare proposals in response to requests for proposals (RFPs).

**Main tasks**:

- Serve as the Account Manager for Mobile Network Operators (MNOs) in the APAC region, acting as their key commercial contact point for these MNOs.
- Formulate and implement an account management plan to ensure that business relations are properly maintained.
- Utilize data analysis to drive data-driven decision-making for both customer success, building partnership, and revenue growth initiatives related to Telenor Linx software services.
- Work closely with internal stakeholders to ensure seamless execution of customer success initiatives, user journey optimization, launch and operations of services, as well as working with partners to optimize their service offering in our partnership with the respective MNOs.
- Establish and maintain strong relationships with key partners such as Meta, Google, and TikTok, e.g, driving business development and collaboration to promote Telenor Linx software products.
- Act as the primary point of contact for negotiations with customers, ensuring that business and technology requirements are met.
- Drive revenue growth and ensure profitability of key accounts. Be an expert on Telenor Linx product portfolio and work closely with customers and partners to identify and execute on upsell opportunities
- Developing new partnerships and support sales team with expertise

**_Telenor Group _**_is a leading telecommunications company across the Nordics and Asia with 186 million customers. We are committed to responsible business conduct and driven by the ambition of empowering societies. Connectivity has been Telenor’s domain for more than 160 years, and our purpose is to connect our customers to what matters most. _
- We have a leading Nordic position in mobile, broadband and TV services, as well as substantial activities in subsidiaries and joint venture operations, including mobile financial services and online classifieds in the Asia region. Worldwide, Telenor Group and our operations’ teams are 18,000 people strong._

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