Customer Success Executive

2 weeks ago


Singapore SNAPHUNT PTE. LTD. Full time

**The Role**

**As a Client/ Customer Success Executive, you will work with a regional team and be responsible for**:

- Managing onboarding to ensure a smooth transition, increasing adoption, ensuring retention, and ensuring high levels of customer satisfaction in your overall relationship with new and existing clients.
- Providing product/ feature demos and helping in troubleshooting as the first point of contact in case of any issues.
- Continually improving and refining customer success strategies and procedures.
- Effectively communicating client's requirements to the senior-level management, both internal and external, to maximize growth and retention.
- Acting as an advocate for clients to improve clients' experience (e.g. identify needs, handle and resolve customer requests and complaints)
- Implementing, improving and standardising key processes to ensure a consistent and delightful journey for the customers.
- Working closely with our product managers to provide feedback and help prioritise improvements based on customer feedback.
- Creating initiatives to drive customer satisfaction and adoption.
- Undertaking ad-hoc projects when required.

**Ideal Profile**
- You have 1+ years of experience in Customer Success, Account Management, or similar client-facing roles (fresh graduates with internship experience in a related role are welcome to apply).
- You have excellent relationship-building ability and a proven record of good client retention rates, and upsell and cross-sell targets-based performance would be advantageous.
- You take ownership and possess good problem-solving and critical thinking abilities.
- You are highly goal-driven and thrive well in fast-paced environments.

**What's on Offer?**
- Great opportunity to build your career within a fast growing HR Tech startup.
- Quick career progression while enjoying lots of autonomy in your work.
- Flexible work environment.

**About us**

BrioHR enables businesses to truly focus on what matters most - people. Our comprehensive, cloud-based solution covers every HR process from payroll, recruitment, leave tracking, and everything in between.

Our goal is to transform the workplace experiences of people across the globe through our intuitive, affordable, and easy to implement, use & scale HR software.

Whether you're looking for Recruitment & ATS software, New Joiner Onboarding, Leave Management, Performance Management, or the Reporting & Analytics capabilities needed for HR strategy, BrioHR has the technology and team to support you so you can focus on your people and your customers.

**Ref: 1I6S83WLAK



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