Customer Success Executive

1 week ago


Singapore RECRUIT.COM.SG PTE. LTD. Full time

We are looking for a dynamic and energetic Customer Success Executive to join our expanding team. As a Customer Success Executive, you will play a pivotal role in ensuring our clients' success by developing and maintaining strong relationships, ensuring their satisfaction in the products and services, while working closely with the sales and support team to identify opportunities for growth and deliver the highest level of service.

**Responsibilities**:

- Serve as the primary point of contact for clients, addressing inquiries and offering guidance on the product and software.
- Collaborate with clients to comprehend their requirements and develop tailored solutions that align with their objectives.
- Facilitate clients' onboarding process to our software and services, ensuring a smooth and efficient transition.
- Collaborate with internal teams to guarantee seamless delivery of services to clients.
- Prepare and present insightful reports and analyses to clients, highlighting areas for improvement and providing actionable recommendations.

**Requirements**:

- Excellent interpersonal and communication skills, fostering robust relationships with clients.
- Capacity to work independently and collaboratively in a fast-paced, dynamic environment.
- Strong analytical and problem-solving aptitude, with a focus on identifying and resolving challenges.
- Willingness to travel to client sites as needed.

Why join us and what we offer:

- Exciting opportunity to be part of a growing organisation serving over 6000 SMEs in Singapore.
- Diverse client base that offers exposure to various industries.
- Join a team of young, energetic and experienced professionals with a dynamic and inclusive work culture.
- Opportunity to explore working with our other business units



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