Customer Success Executive

3 days ago

Singapore EASYLEARN PTE. LTD. Full time

**Responsibilities**:

- Develop and execute the customer success strategy and customer success plan to drive revenue retention
- Manage customer success and happiness of clients by providing support and service to all clients and prospects
- Deliver highly engaging customised workflow-based customer engagements/ training sessions
- Handles customer onboarding based on customers needs and project scope
- Communicates effectively with all stakeholders, able to translate internal processes and set customer expectations within a moderate scope.
- Provide effective feedback to the product team to prioritise development tasks and suggest new product features
- Be a strong advocate for our brand and product, interact and build a community of loyal customers
- Maintain platform operations and assist to enhance platform performance
- Support system functional testing of product
- Address issues and escalate problem to technical team when required

**Requirements**:

- Experience in any customer facing or call centre role is preferred
- Good command of spoken and written in English
- Excellent customer service skills, effective interpersonal, presentation and communication skills
- Self-starter and good team player
- Positive attitude, patient with people and willing to learn

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