Customer Success Executive

1 week ago

Singapore RECRUIT.COM.SG PTE. LTD. Full time

**About Us**

recruitSG is a leading provider of recruitment and HR solutions designed for business owners. Our mission is to help transform end-to-end human capital processes and develop the right talent strategy for our clients to be best positioned to tap on market opportunities.

Founded in 2017, recruitSG is on a mission to impact 10,000 companies through the most important building block in a business — talent. Serving over 6,000 companies across Singapore, we bring the best of our solutions and experiences to help business owners setup, automate and optimise their recruitment and HR processes, so they can supercharge their business.

**The Position: Customer Success Executive**

We are looking for a dynamic and energetic Customer Success Executive to join our expanding team. As a Customer Success Executive, you will play a pivotal role in ensuring our clients' success by developing and maintaining strong relationships, ensuring their satisfaction in the products and services, while working closely with the sales and support team to identify opportunities for growth and deliver the highest level of service.

**Responsibilities**:

- Serve as the primary point of contact for clients, addressing inquiries and offering guidance on the product and software.
- Collaborate with clients to comprehend their requirements and develop tailored solutions that align with their objectives.
- Facilitate clients' onboarding process to our software and services, ensuring a smooth and efficient transition.
- Collaborate with internal teams to guarantee seamless delivery of services to clients.
- Prepare and present insightful reports and analyses to clients, highlighting areas for improvement and providing actionable recommendations.

**Requirements**:

- Excellent interpersonal and communication skills, fostering robust relationships with clients.
- Capacity to work independently and collaboratively in a fast-paced, dynamic environment.
- Strong analytical and problem-solving aptitude, with a focus on identifying and resolving challenges.
- Willingness to travel to client sites as needed.

**Why Join Us and What We Offer**:

- **Thriving Expansion Hub**:Embark on a rewarding journey with our rapidly expanding organization, committed to serving and empowering over 6000 SMEs in Singapore, where opportunities for growth and impact are boundless.
- **Industry Diversity Advantage**:Immerse yourself in a dynamic work environment with a diverse client base of over 100 business owners/decision makers, gaining valuable exposure to an array of industries.
- **Subject-matter Experts**:Master HR regulations, laws, and policies through collaborative training and knowledge-sharing.
- **Dynamic Work Culture**:Join a team of vibrant, energetic, and seasoned professionals, contributing to a dynamic and inclusive work culture.

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