Customer Success Executive

3 weeks ago

Singapore ADVENTUS SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Responsibilities
  • Lead and drive the service delivery for assigned accounts
  • Accountable for the success of projects implementation for assigned contracts
  • Manage and communicate with key holders on daily operational support
  • Monitor and ensure SLAs are met, issues escalated and prioritized
  • Act as the point of contact for service delivery
  • Responsible for service delivery of account and prioritization of work requests
  • Manage a team of desktop/system/network and helpdesk engineers. During transition phases, the team will work closely with customers on the on-boarding of service/equipment
  • Provide customers with relevant reporting and trend analysis statistics to pro-actively support and improve the customer's business
  • Identify operational gaps and drive to ensure closure, both internally and externally
  • Maintain long term healthy customer relationships, acting as the bridge between clients and internal teams
  • Work on financial cost priorities to ensure a balance between customer satisfaction and company's business objectives
  • Ensure delivery to cost plan
  • Any other ad-hoc duties as required or assigned
Requirements
  • Bachelor's Degree in any discipline, ideally from an established local Singapore university
  • Advantageous to possess relevant internship experience, however, no full-time work experience is necessary
  • Good communication skills and comfortable with stakeholder management
  • Ability to multi-task, and comfortable handling a large portfolio of customer accounts
  • Excellent communicator with fluency in English and Mandarin (to liaise with Mandarin-speaking customers)
  • Advantageous to possess business acumen, customer focus and financial management skills
  • Self-motivated and proactive in resolving issues and identifying new opportunities on the account
  • Effective interpersonal skills, both written and presentation
  • Strong analytical and problem solving skills, combined with the ability to provide quick resolution to problems
Tell employers what skills you have

Ability to Multitask
Management Skills
Financial Management
Interpersonal Skills
Business Acumen
Customer Relationships
Customer Success
Trend Analysis
Good Communication Skills
Customer Satisfaction
Statistics
Project Coordination
Stakeholder Management
Service Delivery

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