Helpdesk Support L1/l2

5 days work week (Mon - Fri). - Attractive remuneration package. - Achieve work life balance whilst working in an open, fast-paced environment. **Responsibilities**: - Provide L1 or L2 support by helping to resolve basic customer enquiries. - Collecting general information about customer case and escalate to L3 support. - Collate repeating cases for...

Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data...

**Helpdesk Support Engineers for Level 1 Sharepoint!!** Job Requirements: - IT helpdesk first-level & above support - Managing hotline and mailbox dedicated for Sharepoint issues - Logging of tickets for Sharepoint-related incidents into the ticketing system - Level 1 troubleshooting and support for Sharepoint-related issues (Identify the issue, register...

**Job Purpose** - Support and monitor the performance & capacity of various systems and 3rd party network services; - Troubleshoot network and system services related issue by following the standard operating procedures; - Track & documents all issues & resolutions; - Escalate the issue to L2 / Management or other IT resources for assistance in reaching a...

**Requirement** 3-5 years of experience in a helpdesk support role with strong troubleshooting and problem solving mindset. Strong knowledge of Microsoft Windows operating system’ Microsoft Office products Confident in managing relationships with APJ stakeholders across levels and vendors Proven operator in processing support requests across APJ amongst...

**Customer Service Helpdesk (L1 Support) (102)**: **Responsibilities**: - Perform follow-ups to ensure problems have been resolved. - Communicate problems and issues through weekly update in meeting - Provide suggestion and solution to user - Work with technology/ support or PMO in resolving issues - Understand and record issues for tracking or...

**IT Helpdesk Engineer** You will be responsible for: - Offering responsive L1/L2 IT Support to customers, ensuring timely resolution of technical issues and providing exceptional customer service. - Proactively troubleshooting and administering infrastructure to maintain uninterrupted functionality, minimizing downtime, and optimizing overall system...

We are looking for someone with strong interpersonal and communication skills in English with following technical skills ; - 3 months + L1-L2 technical support experience to large corporate infrastructure 250 user environment. - hands on experience in Desktop, laptop ,printer & scanner configuration - Basic administration knowledge of systems and servers,...

Join to apply for the Support Analyst (L1 & L2 support)role at Michael Page Join to apply for the Support Analyst (L1 & L2 support)role at Michael Page A collaborative and supportive team environment. Career growth opportunities and continuous learning. A collaborative and supportive team environment. Career growth opportunities and continuous learning....

**IT Software Support (L1/L2 Support)** - **Shift hour: 2 weeks rotation, Morning and Night shift (WFH)** - **Remuneration Package: Up to $4500 (basic) + AWS + VB** **Job Brief** **Responsibilities**- Identify and document user and system issuesOwnership of all issues that are raised, through to closure regardless of which development team or vendor...