Helpdesk Support

2 weeks ago

Singapore EBC CONNECT PTE. LTD. Full time

**Requirement**
3-5 years of experience in a helpdesk support role with strong troubleshooting and problem solving mindset.
Strong knowledge of Microsoft Windows operating system’ Microsoft Office products
Confident in managing relationships with APJ stakeholders across levels and vendors
Proven operator in processing support requests across APJ amongst other priorities
Team player mentality in a regional & global team
Ability to work independently in a fast paced environment
Can work in flexible hours within a global team

**Responsibilities**
Monitoring, maintaining, troubleshooting computer systems and networks problems
Handle support tickets within the required SLA and IT service measures and with a high customer satisfaction
Image computers according to specification using SCCM/JAMF/MDM
Active directory maintenance
Office 365 and corporate software related support
Repair and support equipment as necessary
Act as the security liaison in the Singapore local office; adhering to the security guidelines and ensuring employees are following the company security policies and procedures.
Ad hoc tasks and projects as needed

**Benefit**
16 days AL +1 day yearly to cap of 20 days
Medical insurances for employee and dependants
Restricted stock units

  • IT Support Helpdesk

    1 day ago

    Singapore SIMPLIFIED TECHNOLOGY PTE. LTD. Full time

    **1. Team Leadership** - Supervise the helpdesk team (Level 1 and sometimes Level 2 support agents). - Allocate and prioritize incoming support tickets. - Provide coaching, mentoring, and performance feedback to helpdesk agents. - Manage scheduling, ensuring coverage for different shifts if needed. **2. Technical Support Oversight** - Ensure tickets are...

  • IT Support Helpdesk

    7 days ago

    Singapore SIMPLIFIED TECHNOLOGY PTE. LTD. Full time

    1. Team Leadership Supervise the helpdesk team (Level 1 and sometimes Level 2 support agents). Allocate and prioritize incoming support tickets. Provide coaching, mentoring, and performance feedback to helpdesk agents. Manage scheduling, ensuring coverage for different shifts if needed. 2. Technical Support Oversight Ensure tickets are handled efficiently,...

  • Helpdesk Support

    7 days ago

    Singapore J P INFOTEC PTE. LTD. Full time

    **HelpDesk Support** - Perform basic Level 1 IT support and escalate issues related to systems, hardware or software issues to level 2 support when required. - Deliver personalized service over the telephone or digital platforms such as live chat to internal users on IT enquiries in an efficient manner - Ability to understand internal users needs and provide...

  • IT Helpdesk Support

    1 week ago

    Singapore WSH Experts Pte Ltd Full time

    a) Incident and Problem Management: (i) Application Support - Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRiQ Ticketing, etc. - Making support request to issues related to Microsoft Office 365 platform. - Microsoft Office Apps Issues, e.g. OneDrive access issues, etc. - Escalation to L2 Support. (ii) General...

  • Helpdesk Support Specialist

    3 days ago

    Singapore MAIVENPOINT PTE. LTD. Full time

    **Job Summary** As a Helpdesk Support Specialist, you will be responsible for ensuring the smooth operation of technical helpdesk services, handling complex incidents, and providing first-class support to our clients. This role involves working in shifts and ensuring the highest standards of customer service and technical problem resolution. **Key...

  • IT Helpdesk Support

    7 days ago

    Singapore WSH Experts Pte Ltd Full time

    Job Description & Requirements a) Incident and Problem Management: (i) Application Support - Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRiQ Ticketing, etc. - Making support request to issues related to Microsoft Office 365 platform. - Microsoft Office Apps Issues, e.g. OneDrive access issues, etc. - Escalation to L2...

  • Helpdesk Support Specialist

    1 week ago

    Singapore beBeeSupport Full time $45,000 - $60,000

    Job Title: Helpdesk Support SpecialistWe are seeking a skilled and experienced Helpdesk Support Specialist to join our team. The successful candidate will be responsible for providing top-notch technical support to our customers, resolving their issues efficiently, and ensuring their complete satisfaction.Responsibilities:Respond to customer inquiries via...

  • Helpdesk Support Specialist

    1 week ago

    Singapore UNISOFT INFOTECH PTE LTD Full time

    **Helpdesk Support Specialist** - Provide helpdesk support to handle Government agencies’ queries on Whole-of-Government contracts. - Provide administrative support for assigned projects. - Generate dashboard reports to update management on weekly statistics and analyse the causes. - Compile and collate reports from various sources that includes numerous...

  • IT Helpdesk Support Jobs in Singapore

    5 days ago

    Singapore Newspaper WordPress Full time

    IT Helpdesk Support Jobs in Singapore – Join the Tech Team at Singtel IT Helpdesk Support Jobs in Singapore. Singapore is one of Asia's leading technology hubs, and companies across the country require skilled IT support to keep their systems running smoothly. Among the top employers in the tech sector is Singtel, Singapore’s largest...

  • Helpdesk Support Specialist

    2 weeks ago

    Singapore AvePoint Full time

    **Securing the Future with AvePoint** At AvePoint, we are dedicated to investing in our people. Our culture, driven by agility, passion, and teamwork, empowers you to shape your career, make a significant impact, and take ownership of your future. Discover how you can unleash your potential with us! **Job Summary** As a Helpdesk Support Specialist, you...