IT Software Support

7 days ago

Singapore ScienTec Consulting Full time

**IT Software Support (L1/L2 Support)**
- **Shift hour: 2 weeks rotation, Morning and Night shift (WFH)**
- **Remuneration Package: Up to $4500 (basic) + AWS + VB**

**Job Brief**

**Responsibilities**- Identify and document user and system issuesOwnership of all issues that are raised, through to closure regardless of which development team or vendor ultimately resolves the issueMaintain a knowledge base of known defects, issues, process, techniques etc. Update and manage problem tickets appropriatelyManage stakeholder relationships with management, other technology teams or end-user clients on a day to day basis-
Create and maintain job schedules, job tracking, client communications, team communications, Web reports, and other documents that may be required-
Liaise closely with business users and build good rapportHandle escalations and manage client expectations on an ongoing basis

**Requirements**:
Qualification in Computer Science or equivalentExperience with some programming languages
- **HTML**,JAVA) will be an added advantageComfortable working directly with end usersWilling to work on rotating shifts including weekends and public holidays

Elane Yap Theng Yu
- R1989397

ScienTec Consulting Pte Ltd - 11C5781

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