Helpdesk Support Specialist L1/l2

1 week ago


Singapore ScienTec Consulting Full time

5 days work week (Mon - Fri).
- Attractive remuneration package.
- Achieve work life balance whilst working in an open, fast-paced environment.

**Responsibilities**:

- Provide L1 or L2 support by helping to resolve basic customer enquiries.
- Collecting general information about customer case and escalate to L3 support.
- Collate repeating cases for analysis and tracking.
- Maintain and update knowledge base of customer queries and solutions.
- Perform simple manual testing on software portal.

**Requirements**:

- Minimum Diploma in any Information Technology related field.
- Working experience on ticketing systems using JIRA/Zendesk.
- Knowledge on Appian, Ruby on Rails or ReactJS will be advantageous.
- Customer service oriented.

Lee Wen Ying (Mattias) - R23112909

ScienTec Consulting Pte Ltd - 11C5781


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