Customer Service Officer
2 weeks ago
Working environment : Chinese Language Enrichment Centre.
**Responsibilities**:
- Assist in administrative duties pertaining to student and course registration matters
- Provide professional service and advice in order to achieve customer satisfaction
- Assist customers with their enquires and concerns with a service oriented attitude
- Actively promote the centre's programmes to prospective customers in a professional manner
- Work towards company sales targets and to maximise retention
- Handle customers enquiries, enrolment, payments and maintain accurate files for auditing in excel sheet
- Establish a good rapport and build relationships with both prospective and existing customers
**Requirements**:
- Minimum ‘N’ Level
- Able to commit on weekends
- Strong interpersonal and communication skills
- Positive work attitude, self-driven, team player with strong service mindset
Contract length: 12 months
**Salary**: $1,600.00 - $2,400.00 per month
**Benefits**:
- Employee discount
Schedule:
- Day shift
- Weekend availability
Supplemental pay types:
- Performance bonus
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
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