Customer Service Specialist
6 days ago
**How Will You Make an Impact?**
**What will you do?**
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and beyond. Take your place on our strong team and help us make meaningful contributions to the world
**Key Responsibilities**:
- Create and manage order processing transactions accurately, in a timely manner from order entry to delivery commitment to customers.
- Responds effectively and efficiently to customers inquiries, ranging from orders, product availability, pricing, delivery, billing and other forms of documentation (e.g. proof of delivery, etc ).
- Handle customer order enquiries and engage with relevant stakeholders to resolve issue in a timely manner.
- Accounts & backlogs management, proactively communicate changes/delays and suggest alternative option whenever possible to mitigate escalation due to shipping delays.
- Prompt coordination with logistics team for timely pick up & delivery.
- Liaise with manufacturing facilities & 3rd party vendors in USA, Europe, APAC.
- Work with Finance on AR, AP issues & follow up when needed.
- Participate in order management process improvement when needed.
- Responsible to meet all operational critical metric and SLA.
- Ensure all documentation and order processes are in line with corporate guidelines and compliance.
- Reports preparation on regular basis.
- Perform other duties/projects as assigned.
**How will you get here?**
Education
- Bachelor Degree or Diploma in Logistics/Supply Chain/Life Science or relevant
Experience
- Prefer at least 2-3 years of experience in Customer Service and order processing (handling end to end transactions in Quote to Bill) is preferred.
Knowledge, Skills, Abilities
- Good experience in Oracle E1, SAP & MS Office preferred.
- Good communications skills
Work Location: Science Park 2
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