Lead Customer Service Representative
5 days ago
**How Will You Make an Impact?**
**What will you do?**
**Key Responsibilities**
- Act as Accounts management by providing proactive communication on any changes/delays and provide alternative options
- Liaise with factories in overseas and build good relationship with them.
- Responds effectively and efficiently to customers inquiries, ranging from orders, product availability, pricing, delivery, billing and other forms of documentation (e.g. proof of delivery, etc).
- Provide suggestion to channels for goods resourcing initiatively
- Require to prepare some manual documents for customer's import declaration but within compliance condition.
- Required to have close interlock with supply chain, warehouse and logistics to meet customer expectation, work with Finance on AR, AP issues & follow up when needed.
- Required to communicate with the team in good manner to maintain harmony team spirit.
- Accountable and responsible to meet operational Key performance index and Service level agreement.
- Required to participate in process improvement when needed and ensure documentation and order processes are in line with corporate guidelines and compliance.
- May be tasked to perform other duties and projects as assigned
**Skills and Requirements**:
- Diploma in Logistics/Supply Chain/Life Science or relevant
- At least 3 years Customer Service experience in similar life science or healthcare industry
- Good experience in ERP like Oracle E1, SAP & MS Office preferred.
- Good communications and listening skills.
- Good in problem solving.
- Passionate about improving customer allegiance score.
- Curious and embrace continuous process improvement.
- Self Starter and quick learner.
- Positive and greet changes as opportunities.
- Good team player who able to work independently and yet work with others toward a common goal. Multi-task optimally in fast paced environment.
- Communicate openly and positively in a professional and mature manner with others
Working Location: Science Park II
Working hours: 9am to 6pm
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