Customer Service Manager

**Job Descriptions** - To lead and manage Customer Service Team (approx. 15 to 20 members) under the Operations Excellence Manager - To lead Project Management and Implementation (Initiatives on Task Management / Timeline Management) - To manage and control project task lists / trackers - To draft presentation materials and make a presentation to customers -...

**Job Scope** - Customer’s order and data processing on WMS (warehouse management system) - Verify operational documents with billing summaries to be sent to customers - Ensure that Customer Service operational documents properly - Liaise with operation team members to arrange any inbound / outbound activities within a set time line - Report irregularity...

**Responsibilities**: - Making & receiving customer inquiry calls - Handling customer complaints - Collecting & analysing customer feedback - Responding to customer reviews - Support software training & software installation with customer - Intervention driver fatigue cases for commercial bus & SME companies - Assist in the retrieval of camera footage for...

**Job Scope** - Customer’s order and data processing on WMS (warehouse management system) - Verify operational documents with billing summaries to be sent to customers - Ensure that Customer Service operational documents properly - Liaise with operation team members to arrange any inbound / outbound activities within a set time line - Report irregularity...

JOB DESCRIPTION: - Delighting the Customer - Main communication window and support on Customer’s requests and feedback. - Prepare quotations and acknowledges customer’s orders - Prepare order entry forms and maintain all contract review records - Liaise with customer/vendor/ internal departments concerning the status of customer’s sample, projects or...

**Job Scope** - Reporting to the Export Manager - Responsible for overall customer service excellence - Ensure day to day Customer Service activities conform to SOP - Continuous process improvement and/or innovation - Minimum 2 - 3 years relevant working experience in similar industry - Develop and/or participate in intervention strategies to mitigate gaps...

**Job Scope** - Promotion and marketing of export sea-freight services - Visits and services customers - Ensure customer’s satisfaction and on quality of service - Attend to sales enquiries and customers’ complaints - Liaise closely with export operations staff & update customers on the status of export shipments - Prepares shipment Sales Department /...

This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include: **Customer Support**: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical...

Minimum 2 - 3 years relevant working experience in similar industry - Develop and/or participate in intervention strategies to mitigate gaps in delivery of logistics services - Put in a mitigation plan whenever necessary - Support internal and external stakeholders on customer attraction and retention strategy - Participate in solutions that address...

**JOB DESCRIPTION**: - Delighting the Customer - Main communication window and support on Customer’s requests and feedback. - Prepare quotations and acknowledges customer’s orders - Prepare order entry forms and maintain all contract review records - Liaise with customer/vendor/ internal departments concerning the status of customer’s sample, projects...

Diploma / GCE 'O' Level - Minimum 2 years relevant experience - Customer-Oriented Attitude - Applicants with Engineering background is an added advantage

**Job Scope** - Attend to customers’ inquiry - Prepare and process Air Export booking request - Arrange for collection of cargo at customers’ premise - Provide booking confirmation and flight details to customers - Mange customers’ expectations and complaints - Verify invoices from vendor - Prepare customers’ report - Monitor closely on assigned...

**About this role**: The role of Project Manager comprises the following responsibilities: Delivery/Program Management, Implementation Partner Management, and Key Account Management. In this role, you will successfully drive and deliver APAC projects on time, above customer expectations, and within budget. You liaise and interact with project stakeholders...

**Responsibilities** - Provide professional customer care support on a 24x7 basis for general enquiry, billing support and technical troubleshooting. - Provide resolution related to all company’s services such as Mobile, Broadband, Digital Voice, TV and all other Value-Added Services (VASes) on a timely manner within Service Level Agreement from all...

You are reliable and hardworking with great communication skills, **Job Highlights** - Competitive salary, benefits and performance bonuses - Career growth advancement - Central working location at Kallang with performance-tied option of hybrid **Job Requirements** - 5 days work week - Minimum 1 year experience in relevant role with knowledge in Microsoft...

**Job Scope** - Attend to customers’ inquiry - Prepare and process Air Export booking request - Arrange for collection of cargo at customers’ premise - Provide booking confirmation and flight details to customers - Mange customers’ expectations and complaints - Correspond with overseas offices on shipment status and inquiries - Verify invoices from...

Job Descriptions Manage inbound and outbound calls in a timely manner Follow SOPs when handling different topics Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives Build sustainable relationships and engage customers Keep records of all conversations in our ops center databases Meet...

To assist in all Banqueting event and daily operations. - To ensure that all operational duties by the team are completed on a daily schedule, ahead of time, efficiently and effectively. - Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude. - Serving, clearing of dishes. Other ad hoc duties - To...

**Summary** This role is to service and repair material handling equipment and provide good customer service to ensure customer satisfaction. - Analyse, diagnose and rectify issues on material handling equipment. - Carry out electrical, electrical and hydraulic repairs on equipment and components. - Perform scheduled preventive maintenances. - Perform...

Company Overview With our team of inspirational and successful leaders, we believe in fostering talent and providing real world experience for the upcoming generation of sales professionals. As part of our commitment to mentorship and education, we seek driven fresh grads to join our team. Position Overview As a Customer Relationship Executive, you will...