Customer Service Executive

2 days ago


Anson Road, Singapore Flintex Consulting Pte Ltd Full time

**Job Scope**
- Reporting to the Export Manager
- Responsible for overall customer service excellence
- Ensure day to day Customer Service activities conform to SOP
- Continuous process improvement and/or innovation
- Minimum 2 - 3 years relevant working experience in similar industry - Develop and/or participate in intervention strategies to mitigate gaps in delivery of logistics services - Put in a mitigation plan whenever necessary - Support internal and external stakeholders on customer attraction and retention strategy - Participate in solutions that address Customers concerns or business needs - Participate in discussion on operational policies, standards and procedures - Manage teams in the workplace Mon to Fri 8.30am to 5.30pm Sat 8.30am to 12.30am ( alternate Sat upon confirmation )



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