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Customer Service Executive

2 weeks ago

Anson Road, Singapore Flintex Consulting Pte Ltd Full time

**JOB DESCRIPTION**:

- Delighting the Customer
- Main communication window and support on Customer’s requests and feedback.
- Prepare quotations and acknowledges customer’s orders
- Prepare order entry forms and maintain all contract review records
- Liaise with customer/vendor/ internal departments concerning the status of customer’s sample, projects or delivery.
- Receives consigned stock and co-ordinate with production to meet customer’s delivery.
- Monitor Customer’s forecast and communicate internally to Sales and Planning department.
- Stock take of Customer consigned materials.
- Monitor all our daily shipment activities to ensure smooth deliveries.
- Receives customer complaint and liaise with QC team to provide corrective action and respond to customer diplomatically and promptly.
- Prepare customer shipment documents
- Enable to support customer with daily production, output report
- Follow up with Customer on Financial matters (i.e. Monitoring monthly payment schedule)
- Diploma / GCE 'O' Level - Minimum 2 years relevant experience - Customer-Oriented Attitude - Applicants with Engineering background is an added advantage