Sales & Services Associate

2 weeks ago


Thomson Road, Singapore Marriott Customer Engagement Centre Full time

COMPANY DESCRIPTION
Marriott Customer Engagement Centre (CEC) Singapore serves as a key hub for Marriott International's customer service and support operations in the Asia Pacific region.

DESIGNATION : [Marriott International] Sales & Services Associate (English & Korean Speaking)

RESPONSIBILITIES

Responsibilities include processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management. Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties.
- Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.

QUALIFICATIONS
- High school diploma or G.E.D. equivalent
- Does not require related work experience or supervisory experience
- No license or certification requirement
- Fluent in English and Korean to liaise with Korean speaking partners

OTHER INFORMATION
- Work visa sponsorship available (WP)
- Office: South Beach Tower
- Working hours: shift and rotational working hours required including weekends and public holidays (mainly 8am to 5pm/10am-7pm)
- Basic salary: $2900 additional benefits will be discussed during the interview.



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