Warehouse Customer Service Officer

**Job Scope** - Perform data processing and transactions on WMS (warehouse management system or customer’s system. - Verify the billing summaries to customers with operational documents. - Keep any operational documents properly. - Liaise with operation team members to arrange any inbound / outbound activities within a set timeline. - Immediate reporting...

**Job Descriptions** - Lead and Manage Customer Service Team (~ 15 to 20 members) under Assistant Customer Service Manager - Initiate and Manage Continuous Improvement Activities - Support data processing and analysis on inventory data / transaction data - To prepare relevant documents and participate in customer audit with operation team and quality team -...

**Warehouse Supervisor (Logistics)** **Job scope** - Job delegation on day to day operations based on the attendance and volume or respective customers. - Responsible to liaise with customer service department to arrange all inbound/outbound activities within deadline - Conduct daily spot checks on documentation, warehouse operation process, warehouse...

To monitor closely assigned customers’ inbound shipments - Work closely with respective overseas offices to monitor its uplift at point of export till its arrival - Update customers promptly of delivery date and if any irregularity to inform them - Maintain close communication with overseas offices, internal customers, authorized contractors and ground...

**About the Role / 职位介绍：** iWorld Learning is looking for a detail-oriented, energetic, and friendly Customer Service Executive to join our international team. In this role, you will provide professional support to students and parents from various countries, including assistance with learning-related arrangements and day-to-day administrative

**Job Scope**: - Arrange and coordinate import/export shipments according to customer’s requirements including its documentations - Arrange booking and coordinate all shipping activities - Arrange timely collections/ Dispatch according to customer’s request - Handle systems transactions in freight system - Work closely with overseas agents / office,...

**Responsibilities**: - Making & receiving customer inquiry calls - Handling customer complaints - Collecting & analysing customer feedback - Responding to customer reviews - Support software training & software installation with customer - Intervention driver fatigue cases for commercial bus & SME companies - Assist in the retrieval of camera footage for...

1.Help customers with questions and provide customers information about our services and capabilities. 2.Acknowledging and resolving customers’ complaints and feedback after internal discussion. 3.Monitoring customers’ orders / shipments before origin ship-out, in-transit, arrival, delivery and after delivery (POD) to customer and customer's...

Coordinate with Customer Service and Warehouse on operation matters - Process Shipping Document and execute AWBs - Ensure accurate input of dimension, weight, rates, and other data into system - Perform check and verification of compliance for DG and Temperature Control cargo - Send pre-alerts to overseas destination - Monitor consol cut-off and cargo lodge...

This is a pivotal role that requires a versatile person with professional communication skills to handle and resolve issues. Key Responsibilities: - Oversee and manage the Guest Experience Index (GEI) to measure customers’ sentiments of the brand and develop strategies to drive a high standard of customer satisfaction. - Work collaboratively with various...