Servicenow Project Manager

7 days ago

Singapore Triton AI Pte Ltd Full time

Responsibilities
- Drive/manage technology delivery project to ensure on-time, within scope, and within budget.
- Coordinate both internal resources (can be onshore or offshore resources) / stakeholders and 3rd parties / vendors for smooth execution of projects.
- Identify and manage dependencies across multiple technical work streams for system implement projects.
- Develop detail project plan to monitor and track progress.
- Manage changes to projects include scope, schedule and costs.
- Anticipate and resolve complex or difficult risks / issues in a timely and effective manner.
- Manage the relationship with the client and key stakeholders.

**Requirements**:

- Bachelor's degree in Computer Science or a related field with 8+ years experience in a client facing role + experience in system development/implementation projects
- Experience with Servicenow is a must. Bonus for specific experience with Customer Service Management (CSM) experience or Field Service Management (FSM) modules
- Solid technical background and experience in project management, solution planning, and/or technology delivery
- Strong experience/knowledge in both waterfall and Agile/iterative methodologies, understanding dependencies among architecture, development/implementation, testing, data migration, change management, etc.
- Experience in managing projects from a vendor/consultant perspective and/or Professional PM credentials are a plus (PMP, PSM / CSM, etc.).
- Sizable, large scale system implementation projects (i.e., several thousand man-days)

Reg No. R1549345
Triton AI Pte Ltd
License no. 21C0661

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