Project Manager ServiceNow

3 weeks ago

Singapore DXC TECHNOLOGY SERVICES SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Project Planning and Execution:

  • Develop, maintain, and manage comprehensive project plans for ServiceNow implementations or upgrades.
  • Oversee project scope, timelines, and budgets, ensuring alignment with business goals.
  • Coordinate with cross-functional teams, including developers, administrators, and business analysts.

Stakeholder Management:

  • Act as the primary point of contact for all project stakeholders.
  • Conduct regular meetings, provide status updates, and manage expectations.
  • Ensure stakeholder requirements are documented and prioritized.

Risk Management:

  • Identify potential risks and develop mitigation strategies.
  • Monitor project progress and address any issues or roadblocks proactively.

Team Leadership:

  • Guide and support the project team, ensuring clarity on roles and responsibilities.
  • Foster a collaborative environment and promote effective communication.

Quality Assurance:

  • Ensure the quality and integrity of deliverables by adhering to best practices and compliance standards.
  • Perform regular project audits and implement improvements.

Change Management and Training:

  • Manage change requests and ensure proper documentation.
  • Facilitate end-user training and support adoption of ServiceNow solutions.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field
  • 8+ years of project management experience, with a minimum of 5 years managing ServiceNow projects.
  • Proven track record of delivering ServiceNow implementations, upgrades, and enhancements
  • In-depth knowledge of the ServiceNow platform, including modules like ITSM, ITOM, HRSD, CSM, and/or SecOps.
  • Well versed with ServiceNow Implementation Methodology (SIM)
  • Proficiency in Agile, Scrum, or other project management methodologies.
  • Familiarity with integration techniques and tools used in ServiceNow.
  • · Excellent communication and interpersonal skills.
  • · Strong problem-solving and decision-making abilities.
  • Ability to manage multiple projects simultaneously and work under pressure
  • ITIL V4 cetification preferred
  • ServiceNow Certified System Administrator (CSA) preferred
  • PMP, PRINCE2, or Scrum Master certification preferred
Tell employers what skills you have

Budgets
Change Management
Quality Assurance
Scrum
Alterations
PRINCE2
Risk Management
Information Technology
Project Planning
Project Management
Team Leadership
PMP
ITIL
ServiceNow
Stakeholder Management
Manage Change

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