Sales Operations Manager

**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

**Job Description** What you get to do in this role**:

- Partner closely with APJ Renewal Sales Leader to work on all Planning & Operations aspects of Renewal business
- Work with cross-functional leads and Global team to drive annual Renewal sales planning, quota setting and territory mapping.
- Support APJ Renewals business on forecasting process, tracking deals movement, and advising deal renewal loss/downsell risks.
- Assist sales leaders critical projects to monitor and help meet critical customer renewal business metrics
- Drive internal processes and systems improvement to support sales excellence
- Examine sales pipeline data, analyze patterns and trends, identify areas for improvement, and provide data-driven insights to sales leaders.
- Support the Renewal Sales team in developing key presentations for internal and external audiences
- Support ad-hoc reporting requests and provide insights to APJ business stakeholders
- Key member of APJ Sales Analytics and Business Operations team

**Qualifications** To be successful in this role you have**:

- Relevant experience in sales operations, business analysis, program management, or similar role. Good knowledge of Renewals sales, Go-To-Market process, and sales methodology.
- Prior experiences in software companies preferably SaaS
- Strong communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing, comfort in business and technical discussions
- Effective at building relationships, collaborating, and influencing others; experience working with senior executives across various geographies and functions
- Strong analytical and financial skills to work on complex business issues with minimum supervision
- Self-starter who enjoys working in a fast-paced, collaborative, and innovative high-growth environment
- Software as a Service (SaaS) industry domain expertise, and the ability to understand complex technology problems is a plus
- Ability to manage multiple concurrent tasks at the same time and drive initiatives in a cross functional environment

**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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**Work personas**

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

**Required in Office**

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

**Flexible**

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

**Remote**

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country