Application Support Lead

We are seeking an experienced Application Support Lead to join technology team within a leading banking institution . The ideal candidate will have a strong application support background with prior experience in leading a team. This role is critical in ensuring the stability, performance, and reliability of our banking applications, and involves close...

Job DescriptionAs a key member of our organization, you will be responsible for leading the applications support team to continually improve end-user experience and customer satisfaction. You will serve as the IT applications operations & support escalation point for business users and ensure accurate & effective delivery of all vendor contracted services...

Roles & ResponsibilitiesKey ResponsibilitiesOperational ManagementOversee all day-to-day RUN activities in line with bank's processes. Ensure SLA compliance for changes, incidents, and service requests. Guarantee appropriate responses to incidents based on severity and escalation protocols. Enforce full adherence to ITIL practices for change, incident,...

Roles & ResponsibilitiesAct as the primary owner and single point of contact for all Level 3 (L3) support issues. Record, track, and manage support incidents and vendor tickets through resolution. Maintain and manage the offshore support roster, including shift planning and assignments. Ensure adequate coverage during holidays, weekends (when applicable),...

We are looking for an Application Support Lead to manage and lead a team on Software Solutions Issues! - Basic Salary up to $6,000 + AWS + VB - Fun working environment and culture - Normal office hours with Hybrid Working Arrangement **Responsibilities**: - Accountability for issues that are raised, through to closure - Vendor, client and stakeholders...

Job TitleLead Application Support Specialist.Key Responsibilities:Oversee the resolution of Level 3 support issues.Manage and track support tickets, vendor communications, and offshore team coordination.Ensure timely coverage during holidays, weekends, and critical business periods.Collaborate with vendors for escalations, product defects, patches, and bug...

We are seeking an experienced Application Support Lead to join a leading banking institution. Job Description The ideal candidate will have a strong application support background with prior experience in leading a team. This role is critical in ensuring the stability, performance, and reliability of our banking applications, and involves close collaboration...

Job DescriptionAs a seasoned Applications Support Group Manager, you will play a pivotal role in driving the success of our technology function. This position entails leading and directing a team of professionals, leveraging a comprehensive understanding of multiple areas within the function to achieve strategic objectives.Strong commercial acumen and...

Job Title: Technical Operations ManagerKey Responsibilities:Oversee current L1/L2 production support engagements, utilizing onsite/offshore resources in business hours and 24x7 shifts.Maintain high-quality standards by bringing critical and quality-driven thinking to the role.Establish a delivery and quality assurance framework with processes, best...

**Responsibilities**: - The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions. - Provides expertise in area and an...