Application Support Lead

4 days ago

Singapore TANGSPAC CONSULTING PTE LTD Full time
We are seeking an experienced Application Support Lead to join technology team within a leading banking institution . The ideal candidate will have a strong application support background with prior experience in leading a team. This role is critical in ensuring the stability, performance, and reliability of our banking applications, and involves close collaboration with cross-functional teams to support mission-critical systems.
Job Responsibilities
  • Lead the application support function for various banking systems, ensuring high availability and performance.
  • Provide expert-level troubleshooting and resolution for production issues using Java and SQL (Level 3)
  • Monitor application health, conduct root cause analysis, and implement long-term fixes and preventive measures.
  • Manage incident and problem management processes in alignment with ITIL standards and banking SLAs.
  • Collaborate with development, infrastructure, and business teams to ensure seamless support and continuous improvement of banking applications.
  • Drive automation and process optimization to enhance support efficiency and reduce manual interventions.
  • Maintain detailed support documentation, runbooks, and knowledge base articles for internal use.

Requirements
  • Minimum 10 years of experience in application development and support, with strong hands-on expertise in Java and SQL .
  • Proven experience working in the banking or financial services domain , with knowledge of core banking systems and compliance requirements.
  • Strong analytical and problem-solving skills, with the ability to manage high-pressure production environments.
  • Experience with incident management tools (e.g., ServiceNow, JIRA) and monitoring solutions (e.g., Splunk, AppDynamics).
  • Excellent communication and leadership skills, with the ability to mentor team members and coordinate with stakeholders.
  • Familiarity with ITIL processes and Agile methodologies is highly desirable.
  • Experience with cloud environment is a plus

Interested candidates please email your latest resume to

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