IT Application L3 Support Lead

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 18,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.

Worldwide, BNP Paribas has a presence in 68 markets with more than 193,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.
- excluding partnerships

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

**Position Purpose**:

- The key role of this position is to secure the technical support and solutions deliveries from the development support team for the production problem tickets and critical bug fixes with good quality and to manage solution/analysis review with Level-2 support for the production incidents

**Responsibilities**

**Direct Responsibilities**
- Work with technical manager to secure the technical support and solutions deliveries with external development team and internal IT teams
- Responsible for working with development support team for technical solution/design review and delivery for production problem tickets
- Responsible for working with APS/Level 2 support team for solution/analysis review for the production incidents
- Responsible for working with APS/Level 2 support /Business analysis team for solution review for the production problem tickets fixes
- Responsible for securing code review and release build delivery from development support team

**Contributing Responsibilities**
- Support technical team for monitoring and remediation tracking of security vulnerabilities
- Support in any technical proof of concept (POC) for the technical team

**Technical & Behavioral Competencies**:

- Hands on experience in Unix based OS (Linux)
- Hands on experience in any RDBMS based Database (Oracle)
- Working experience in production support and incident analysis
- Good working experience in Java and J2EE technologies
- Good working experience in design solution preparation and validation
- Experience in Web frameworks (Angular, Bootstrap)

**Specific Qualifications (if required)**:

- Minimum 12 years of experience as IT Technical Lead /Technical BA / Support Analyst Lead
- Good interpersonal skills and problem solving skills
- Good experience in managing vendor technical team and technical support
- Good working experience with IT Infrastructure teams
- Good communicator, cross culture exposure and people understanding
- Knowledge on Supply Chain financing and Payments is plus
- Knowledge on web services (SOAP & REST) is plus
- Working experience in global enterprise banking project is a definite plus