Application Support Lead

3 weeks ago

Singapore GMP TECHNOLOGIES (S) PTE LTD Full time
Roles & Responsibilities
  • Act as the primary owner and single point of contact for all Level 3 (L3) support issues.
  • Record, track, and manage support incidents and vendor tickets through resolution.
  • Maintain and manage the offshore support roster, including shift planning and assignments.
  • Ensure adequate coverage during holidays, weekends (when applicable), and critical business periods.
  • Liaise with product vendors for escalations, defect reporting, patch management, and related matters.
  • Collaborate with onshore development teams to resolve bugs, configuration issues, and data corrections.
  • Lead root-cause analysis sessions and drive the closure of preventive and corrective actions.
  • Deliver timely and accurate updates during high-severity incidents.
  • Work with system owners to assess technical impact and establish recovery timelines.
  • Review code for hotfixes, updates, and technical implementations to ensure quality and compliance.
  • Validate change documentation, including impact analyses, release procedures, and test evidence.
  • Prepare change requests, risk assessments, and rollback strategies.
  • Represent changes (bug fixes, hotfixes, configuration updates) at Change Advisory Board (CAB) meetings.
  • Coordinate production deployment schedules and communications across multiple teams.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related discipline.
  • At least 8 years of application support experience, with 2–5 years in a senior or leadership-level L3 support role—preferably within the banking or financial sector.
  • Professional certifications such as PMP, PRINCE2, or ITIL are highly advantageous.
  • Solid knowledge of incident management, problem resolution, and production support processes.
  • Strong analytical, problem-solving, and communication skills.
  • Proficiency in Java development and SQL is required.
  • Experience deploying and maintaining Java cloud-native applications in cloud environments is a plus.
  • Familiarity with the Newgen BPM system is advantageous.
  • Experience with container platforms such as Kubernetes or OpenShift is a plus.
  • Understanding of key enterprise infrastructure concepts, including Load Balancers, Firewalls, API Gateways, High Availability, and Monitoring/Logging.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd's PDPA and e2i's PDPA.

Tell employers what skills you have

Kubernetes
High Availability
PRINCE2
Onshore
GMP
Information Technology
SQL
Application Support
PMP
Banking
Evidence
ITIL
Java
API
Bridge
Incident Management

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