Commercial Excellence Specialist

1 week ago

Singapore Johnson & Johnson Full time

The scope of this role is to understand business needs, and the strategic direction of the organization, and lead a program of delivering business software solutions that drive sales and marketing effectiveness, while improving user experience, quality and efficiency.
- This role will be the main contact for the commercial organization (Sales, Marketing, Training etc.) to work with to develop software solutions that drive efficiency and execution of business strategies & processes
- This individual will drive innovation and improvement; architect business solutions; bring together commercial, functional and IT teams

**SFE & CRM Lead**
- Main contact for creating and governing SFE processes/ solutions to meet the business objectives
- Partner with IT to define software solution capabilities, build roadmaps, establish project portfolio, prioritize backlog and deliver solutions using Agile delivery model
- Provide technology leadership in CRM to shape, design solutions and deliver effective user-centric and intuitive tools that aid commercial teams.
- Implement, monitor and report on CRM/ SFE Key Performance Indicators
- Aligns and translates SFE initiatives into CRM/ SFE project plans with clarity on expected outcomes, scope, schedules and key milestones
- Lead software development as a Product Owner; Lead deployment and organizational change of new capabilities and tools to the commercial team (including roll-out plans, training and tracking)

**Subject Matter Expert**
- Maintain experienced level knowledge of CRM software solutions functionality, configuration and process design and serves as champion for issue resolution
- Represents APAC & JJSV in regional/ global forums, change advisory boards and other required forums
- Lead the CRM User Acceptance Testing (UAT) ; define scope, review/approve script and complete together with country testers and ensure testing is completed on time.
- Provide CRM on-going support and business administration. Understand the business processes, provide solutions and root cause analysis to quickly fix production system and process issues.
- Data Governance activities around CRM suite (migration, data mapping, data upload, identify data quality issue and work with data analyst and local partners to improve CRM data quality)
- Coordinate Team SharePoint site
- Understanding of data models and undertaking analysis of data held in a variety of formats
- Ensure quality data processes are in place to guarantee accurate qualitative metrics

**Master Trainer**
- Provides mentorship and training on SFE software solutions to country trainers, sales managers and leaders. Conduct in the field mentoring where needed
- Coordination between regional and country teams to ensure alignment and consistency
- Develop and maintain sales process training material and disseminating standard methodologies
- Trains and guides super-users and trainers

**Qualifications**:

- Bachelor’s degree. Business administration/ Marketing/ IT preferred
- Experience in CRM data integration tools with different business systems (ETL/ API)
- Experience in Project Management (IT or software preferred) and/or Agile
- Experience in Confluence, JIRA
- Experience in commercial excellence/ sales force effectiveness/ business intelligence
- Working knowledge of MS Sharepoint
- Working knowledge of business intelligence tools (Power BI or Tableau preferred)
- Strong analytical, communication and presentation skills
- Strong MS Excel & PPT skills

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