Sales and Operations Manager #sgup
3 days ago
1. Role Description:
Sales manager plans directs and coordinates sales operations in an organisation. He/she leads the development of sales strategies expands sales channels and network. He/she may drive client relationships by managing sales related customer service.
2. Specific Responsibilities:
Trainee will be learning about all the company's services and work flow. Trainee will be able to learn the differences between all the different cleaning services provided by the company in order to better explain to potential customers. Trainee will also learn on the process of the company such as invoicing etc.
Trainee will learn about customer relationship management. Trainee will learn how to manage client expectations and ensure that the client is happy with the services provided. Trainee will need to learn how to resolve customer complaints and ensure that customer issues are well managed in order to retain customer loyalty.
Trainee will learn to do research and market analysis to incorporate into strategy development and business planning. Market analysis and research will mainly be to obtain information on competitors' as well as market trends and possible opportunities for business improvement. Trainee will also be required to submit proposals and research data to the trainer.
Trainee will be involved in strategy development for sales and new business opportunities. Trainee will be able to evalute and determine feasibility and effectiveness of the strategy and make amendments to the plan along the way.
Trainee will learn to handle daily operations matters and ensure that all operations are carried on in appropriate and cost-effective way. Trainee will be involved in development and streamlining of operational management processes and practices.
Trainee will be able to manage budget development for the company and forecast upcoming required costs and find ways to manage the company's finances.
3. Competencies:
Product Knowledge
Customer Relationship Management
Market Analysis and Research
Sales Strategies
Operations Management
Budget Development and Forecasting
4. Duration of Traineeships: 6 months
5. Approved Training Allowance: Mature Mid-Career Individuals - $3800
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