
Customer Service/ Account Manager
1 week ago
**We’re seeking an energetic and motivated Customer Service/ Account Manager to join our dynamic team.**
In this role, you’ll be responsible for managing client accounts, building and maintaining strong relationships, and ensuring exceptional service. If you're passionate about connecting with clients, thrive in a fun work environment, and have a proactive attitude, we'd love to meet you
**Job Descriptions:
- **
- Account management - Servicing customers to conduct product installation, training, maintenance, and troubleshooting
- Maintaining a good relationship with existing clients, and ensure long-term customer satisfaction and loyalty
- Attending to client’s inquiries timely and promptly
- Gathering requirements and feedback on products, and working closely with the Product Team to continuously improve the products
- Prepare quotations, and ensure timely payment from clients
- Lead customer management analysis with internal stakeholders to ensure Service Level Agreements (SLA) are achieved
**Job Requirements:
- **
- Diploma/Bachelor's degree from recognized institutes
- Preferably with 1-2 years of experience in customer service/ client servicing/ account management or similar capacity
- Comfortable with travelling for client visiting (for deployment, training purposes)
- Result-oriented and able to work under pressure
- A good team player with roll-up-sleeves attitude
- Good communication and presentation skills
- Able to start work immediately or within short notice is highly preferred
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