Customer Service Coordinator

2 weeks ago

Singapore Infinity Global Full time

**WHO WE ARE**

Infinity Global is the premier provider of branded packaging and product for the luxury segment, specializing in global sourcing and logístical solutions for premium retail and specialty brands. We believe in building intimate customer relationships by providing the highest level of service and quality to our customers. Our employees are energetic problem-solvers who know how to work hard and have fun. Our open floor plan facilitates a lively working environment where team work and individual contributions are highly valued.

***

The Customer Service Coordinator assists account teams and customer retail locations to ensure accurate and timely completion of the sales order process. This role also serves as a contact for customer service-related inquiries regarding designated accounts and assists the Account Team in daily operations.

**KEY RESPONSIBILITIES**
- Process transactions, including sales orders, returns, and cancellations using internal ERP software
- Provide exceptional customer service by answering customer inquiries quickly and correctly
- Create and provide order acknowledgements to customers
- Communicate and coordinate with other departments, 3PLs, and customers to ensure effective and timely processing, delivery, and invoicing of orders
- Analyze customer inquiries, research solutions, if necessary, and provide suggestions for resolution to the Account Manager
- Collaborate with the Account Team to monitor and manage inventory
- Approve and release sales orders for warehouse fulfillment and prepare shipping documents
- Maintain a thorough understanding of designated accounts, including product knowledge, in order to make effective suggestions to the Account Manager
- Prepare various account-related reports for the Account Manager to review
- Assist the Account Team with daily functions

**MINIMUM QUALIFICATIONS**
- Associate degree in Business or similar field or 4+ years of experience in a related role preferred
- 1-2 years of experience in high volume, fast-paced customer service role
- Excellent verbal and written communication skills
- Must speak, read, and write fluently English; fluency in Korean, Japanese, Chinese or other languages are highly desired
- Excellent organizational skills and ability to multitask/prioritize based on urgency
- Ability to quickly self-train on various programs, such as SharePoint, Yellowfin, and Pentaho
- Preferred experience with report generating software, such as Pentaho
- Knowledge of the metric system, multi-currency transactions, time zones, and geography

**PERKS AND BENEFITS**

We believe our employees are our most important asset. Infinity Global offers competitive salaries and values employees with a diversified benefits package, fun company outings, and in-office perks. Our perks and benefits include:

- Holiday leave
- Pension
- Disability insurance
- Flexible schedules
- Comprehensive training and development program
- Infinity Global does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations._

  • Customer Service Officer

    7 days ago

    Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    **- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...

  • customer service coordinator

    7 days ago

    Singapore HONGTAI SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities:- Handle enquiries about our services through multiple platforms. - follow up closely to close the deal. - Create bookings, manage schedules and reminder cleaners for upcoming jobs - Follow up and send reminders on outstanding payments.- Manage and solve Customer's complaints and feedback promptly.- Support the...

  • Healthcare Service Coordinator

    4 days ago

    Singapore beBeeCare Coordinator Full time $40,000 - $60,000

    Job Role OverviewThis position reports to a senior management level within the healthcare sector. The incumbent will be involved in patient management and physician support.As a patient-facing role, you will work collaboratively with a team of healthcare professionals to deliver high-quality care to patients.Key Responsibilities:Manage patient flow and...

  • Customer Service Coordinator

    2 weeks ago

    Singapore HONGTAI SERVICE PTE. LTD. Full time

    Job Responsibilities: - Handle enquiries about our services through multiple platforms. - follow up closely to close the deal. - Create bookings, manage schedules and reminder cleaners for upcoming jobs - Follow up and send reminders on outstanding payments. - Manage and solve Customer's complaints and feedback promptly. - Support the operations in the...

  • Service Coordinator

    2 weeks ago

    Singapore NLT VEHICLE SERVICE PTE. LTD. Full time

    Are you an organized, customer-focused individual with a passion for the automotive industry? Join our dynamic team as a Service Coordinator and plays a vital role in ensuring smooth operations and excellent customer service! **Key Responsibilities**: - Corordinate and schedule vehicle servcing, maintenance, and repair appointments. - Serve as the primary...

  • Service Coordinator

    18 hours ago

    Singapore Hyundai Global Service Tech Full time

    COMPANY DESCRIPTION We aim to become the world's best engineering based comprehensive service company. Hyundai Global Service Tech Singapore branch is a member of Hyundai Heavy Industries Group and is a global service company that provides total services related to ships and power generation. The Singapore branch is in charge of ship repair services in...

  • Customer Service Coordinator

    2 weeks ago

    Singapore JOBALLY PTE. LTD. Full time

    **Customer Service Coordinator** The position of the Customer Service Coordinator is responsible for providing support to System and Customer Service Department as well as providing our customers with the highest level of service. This position will also be responsible for customer service as well as data entry, documentation. - Total client satisfaction. -...

  • Customer Service Coordinator

    2 weeks ago

    Singapore Convergint Singapore Pte Ltd Full time

    **General Description**: The position of the Customer Service Coordinator is responsible for providing support to System and Customer Service Department as well as providing our customers with the highest level of service. This position will also be responsible for customer service as well as data entry, documentation. **Main Responsibilities**: Total...

  • Customer Service

    7 days ago

    Singapore WATCH REPAIR SERVICE CENTRE PTE. LTD. Full time

    Job Description / 职责描述: Serve as the first point of contact for walk-in customers requiring watch servicing and repair 作为客户进店的第一接待人,提供钟表维修与服务咨询 Explain service procedures, timelines, and basic technical information to customers 向客户讲解维修流程、预计时间及基础技术说明 ...

  • Customer Service Coordinator

    2 weeks ago

    Singapore CONVERGINT SINGAPORE PTE. LTD. Full time

    **General Description**: The position of the Customer Service Coordinator is responsible for providing support to System and Customer Service Department as well as providing our customers with the highest level of service. This position will also be responsible for customer service as well as data entry, documentation. **Main Responsibilities**: - Total...