
Key Account Customer Services Manager
2 weeks ago
Delivering a comprehensive service to enquiring customers
- Possibly delegating certain customer enquiries to specific teams
- Managing key customers' accounts
- Generating sales leads and new business in Singapore relating to trade lanes predominantly between Europe and Singapore
- Keeping a record of customer interaction and details of actions taken
- Support the hot target account initiative and participate in monthly hot target account telephone conference
- Communicating with internal teams to discuss sales targets
- Generating sales leads, building sustainable relationships
**Requirments**
- Minimum 5 years relevant working experience in freight forwarding logistics industry
- Fluent in German and English language both in writing and speaking
- Excellent verbal and written communication skills
- Ability to maintain calm and under pressure
- A thorough knowledge of the products or services of the company is offering
- must be ale to motivate and develop teams and individuals in successfully
- Efficiency and organisational skills, adminstrative skills
- Computer literacy in order to type up reports, results and details of customer interaction
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