
Key Account Manager
2 weeks ago
Develop and maintain strong and long-lasting relationships with customers
- Ensure successful and timely delivery of products/services to customers according to their specifications
- Forecast key account metrics
- Identify opportunities within assigned territories and incorporate into the growth and development of the company
- Generate sales for the company according to specified targets
- Meet account deadlines
- Manage complaints and conflicts with clients effectively
- Coordinate and share with sales team on market intelligence and operational matters
- Listen to clients to gain an understanding of their needs
- Ensure contract renewal when due
- Establish budget with the company and its clients
- Prepare reports of sales metrics over a specified period - monthly, quarterly, and yearly
- Keep internal and external stakeholders posted on the progress of implemented initiatives
- Write proposals and business plans for securing business opportunities
- Create and develop new business pitches
- Develop the efficiency of the direct sales channel
- Develop strategies for profit maximization
- Negotiate business opportunities and contracts with clients
- Assist in developing company’s marketing strategy, and ensure its execution
**Requirements**:
- 3 years or more in Sales, Marketing or Relationship Management role
- Proven track record in client satisfaction, retention & revenue growth
- Effective communication (written and spoken) and Presentation skills
- Knowledge and experience in Facility Management and/or Environmental Services will be an advantage
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