Incident Management Associate
4 days ago
Select how often (in days) to receive an alert:
At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.
Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.
Singtel Networks, the most established telecommunications infrastructure provider in Singapore, is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, and Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV, and Telephony) for our customers. We are committed to celebrating inclusion and diversity and are strong believers in upskilling and nurturing all individuals. Come join us today as we build Singtel’s Networks of tomorrow and empower every generation to live, work, and play in new ways
Make an Impact by:
Working with the Shift Operation Manager in coordination of end-to-end incident management, ensuring that the major incident process and procedures are followed to achieve high levels of customer satisfaction through timely and efficient resolution of incidents.
Driving the overall efficiency and effectiveness of the Major Incident Management process.
Actively managing major incidents or potential major incidents, ensuring satisfactory restoration of service with minimal business impact and resolution of incidents in an efficient and timely manner, initiating escalation procedures as appropriate.
Assisting the Incident Management chair in all major incident conference calls or war rooms, gathering all updates/information from recovery leads, service owners, and subject matter experts.
Providing timely status update communications to stakeholders in accordance with process and procedures.
Skills for Success:
Possess a Bachelor’s degree in Information Technology.
Minimum 5 years of relevant experience in IT and WAN environments.
Experience in applications management or infrastructure operations support.
Extensive knowledge and experience in major incident management, problem management, and event management.
ITIL V3 foundation certificate with experience in an ITIL-based environment and a deep understanding of ITIL V3 processes.
Ability to lead, influence, and coordinate resources to achieve results.
Demonstrates initiative and a commitment to continuous improvement.
Ability to perform under pressure.
Flexibility in approach to problem-solving.
Rewards that Go Beyond:
Full suite of health and wellness benefits.
Ongoing training and development programs.
Internal mobility opportunities.
Your Career Growth Starts Here. Apply Now
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
#J-18808-Ljbffr
-
Incident Manager
7 days ago
Singapore Nets Full timeJoin or sign in to find your next job Join to apply for the Incident Manager role at NETS The ITSM team ensures BCS ITIL processes are operationally relevant and optimized with sufficient controls, providing Technology Teams with a framework to operate and deliver IT services to our customers. The Incident Manager role primarily manages all technology...
-
Incident Manager
3 weeks ago
Singapore BANKING COMPUTER SERVICES PRIVATE LIMITED Full timeRoles & ResponsibilitiesAbout BCSBCS is NETS' wholly owned subsidiary, and is an entity within the NETS Group. It manages and operates clearing and payment infrastructure for the Singapore Automated Clearing House, including Fast And Secure Transfers (FAST), Inter-bank GIRO (IBG), Cheque Truncation System (CTS), and provides services for PayNow and SGQR...
-
Incident Manager
3 weeks ago
Singapore BANKING COMPUTER SERVICES PRIVATE LIMITED Full timeRoles & ResponsibilitiesAbout BCSBCS is NETS’ wholly owned subsidiary, and is an entity within the NETS Group. It manages and operates clearing and payment infrastructure for the Singapore Automated Clearing House, including Fast And Secure Transfers (FAST), Inter-bank GIRO (IBG), Cheque Truncation System (CTS), and provides services for PayNow and SGQR...
-
Singapore ENGINEERINGUK Full timeYou will need to login before you can apply for a job. Technical Incident Management, Aladdin Engineering, Associate Sector: Banking and Financial Services Role: Associate Contract Type: Permanent Hours: Full Time About this role: You can work with us at one of the top FinTech companies. We sell our Aladdin platform to over 200 of the top global...
-
Incident Manager
2 weeks ago
Singapore JUST AFTER MIDNIGHT PTE. LTD. Full timeRoles & ResponsibilitiesThe Incident Manager is to closely monitor our client's websites and applications. This involves triaging issues, following the correct procedures during incidents and dealing with requests from clients.When necessary, the agent is responsible for escalating the issue to the technical support engineer and operations director,...
-
Incident Manager
7 days ago
Singapore Hewlett Packard Enterprise Full timeIncident Manager This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they...
-
Incident Manager
7 days ago
Singapore This is an IT support group Full timeAbout this role: You can work with us at one of top FinTech companies. We sell our Aladdin platform to over 200 of the top global corporations, managing about a quarter of all the world's money under management. BlackRock is global but a close-knit team of individuals who share a common goal of providing the best possible level of support to our...
-
Incident Investigation Manager
7 days ago
Singapore SONARSOURCE PTE. LTD. Full timeSonar solves the trillion-dollar challenge of bad code. Sonar equips organizations to achieve and sustain a Clean Code state by empowering developers to write consistent, intentional, adaptable, and responsible code. Clean Code produces software that is maintainable, reliable, and secure, allowing development teams to spend less time fixing issues and more...
-
Incident Investigation Manager
3 weeks ago
Singapore SONARSOURCE PTE. LTD. Full timeRoles & ResponsibilitiesSonar solves the trillion-dollar challenge of bad code. Sonar equips organizations to achieve and sustain a Clean Code state by empowering developers to write consistent, intentional, adaptable, and responsible code. Clean Code produces software that is maintainable, reliable, and secure, allowing development teams to spend less time...
-
Incident Response Manager
3 days ago
Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeWhy Work with Us?As a Senior IT Security Analyst at NIE, you will have the opportunity to work with a talented team of professionals who share your passion for cybersecurity. You will be responsible for developing and implementing advanced threat detection and monitoring strategies, leading incident investigations, and coordinating with internal and external...
-
Incident Resolution Manager
7 days ago
Singapore This is an IT support group Full timeAbout our company:We aim to provide financial well-being to our clients. Our investments strengthen the global economy, supporting businesses small and large and financing infrastructure projects. We invest in our employees, creating an environment where colleagues feel welcomed and supported.Why choose us:We are a leader in the FinTech industry, with a...
-
Incident Resolution Manager
7 days ago
Singapore Nets Full timeJob SummaryWe are seeking an experienced Problem and Continuous Improvement Manager to join our team at Nets.The ideal candidate will have a strong background in incident and problem management, with a proven track record of driving process improvements and resolving complex technical issues.This role offers a unique opportunity to make a significant impact...
-
Incident Response Professional
7 days ago
Singapore Nets Full timeNets' ITSM team is committed to ensuring that ITIL processes are operationally relevant and optimized, providing Technology Teams with a framework to deliver high-quality IT services to our customers.The Incident Manager role plays a critical part in managing all technology incidents that have a significant business impact on BCS customers, driving swift...
-
Digital Incident Management Service Specialist
3 weeks ago
Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full timeRoles & ResponsibilitiesDigital Incident Management Service Specialist (Infrastructure/ Pharma)9 Months ContractLocation: TuasUp to $8,000 depending on experienceIndustry: PharmaceuticalOur client aims at creating a new manufacturing concept consisting of a new generation of evolutive multi-product facilities, modular, adaptable, and agile, leveraging new...
-
Incident Response Specialist
4 days ago
Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeAbout the JobNanyang Technology University (NTU) is seeking a Senior IT Security Analyst to join our Division of Academic Computing & Information Services (ACIS). As a key member of our security team, you will be responsible for overseeing incident response efforts, developing and implementing advanced threat detection strategies, and integrating AI and...
-
Cyber Incident Responder
7 days ago
Singapore Secur Solutions Group Pte Ltd Full timePosition Purpose APAC Production Security teams are responsible for multiple IT Security activities for BNP Paribas in Asia Pacific region, such as: IT Production Security Governance, PMO & Risks Network Security and Security Design & Architecture Vulnerability & Compliance Management IAM Production Production CSIRT, Detection & SIEM Engineering Production...
-
Singapore RECRUIT HAUS PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities:Ensure adherence to ITIL best practices for incident and problem management, consistently meeting SLAs and the needs of the organization. Drive timely resolution of complex incidents impacting banking applications. Lead end-to-end triage efforts, working with cross-functional teams (Tech & Business) to recover...
-
Cyber Incident Responder
7 days ago
Singapore This is an IT support group Full timePOSITION PURPOSE APAC Production Security teams are responsible for multiple IT Security activities for BNP Paribas in Asia Pacific region, such as: IT Production Security Governance, PMO & Risks Network Security and Security Design & Architecture Vulnerability & Compliance Management IAM Production Production CSIRT, Detection & SIEM Engineering Production...
-
Disaster Response Associate
4 days ago
Singapore Singtel Group Full timeThe RoleWe are seeking an experienced IT professional to fill the role of Incident Management Associate. In this position, you will be responsible for leading, influencing, and coordinating resources to achieve results. You will possess a deep understanding of ITIL V3 processes and have experience in an ITIL-based environment. You will be able to perform...
-
Cyber Incident Responder
3 weeks ago
Singapore BNP PARIBAS Full timeRoles & ResponsibilitiesPosition PurposeAPAC Production Security teams are responsible for multiple IT Security activities for BNP Paribas in Asia Pacific region, such as: IT Production Security Governance, PMO & Risks Network Security and Security Design & Architecture Vulnerability & Compliance Management IAM Production Production CSIRT, Detection &...