Incident Manager

7 days ago


Singapore Nets Full time

Join or sign in to find your next job
Join to apply for the
Incident Manager
role at
NETS
The ITSM team ensures BCS ITIL processes are operationally relevant and optimized with sufficient controls, providing Technology Teams with a framework to operate and deliver IT services to our customers. The Incident Manager role primarily manages all technology incidents that have a severe business impact on BCS customers, driving resolution and ensuring key stakeholders (internal and external) are updated timely. The position will support post-incident reviews to determine root cause and document all the lessons learnt, making sure that they are not repeated.
Key Responsibilities:
Lead the end-to-end process of managing incidents, ensuring incidents are addressed promptly and escalated appropriately.
Coordinate technical teams, vendors, and stakeholders to ensure swift resolution.
Serve as the single point of communication and decision-making during incidents.
Manage communication across different levels of the organization, from technical teams to executive leadership.
Perform analysis to identify incident trends.
Review incidents to ensure that they are documented correctly as per the Incident Management process.
Track and report all Incident Management in accordance with KPIs.
Perform post-incident review for incidents to capture lessons learned and ensure closure of improvement plans.
Work with internal key stakeholders to prepare MAS incident reports for RI/PNI incidents.
Drive performance improvement efforts based on incident analysis and data.
Requirements:
Minimum 3 years of working experience managing incidents in a financial institution or a regulated environment.
ITIL v3/v4 Foundation Certification required, higher ITIL certifications preferred.
Certifications in relevant technologies (e.g., AWS, Azure, Cisco) are a plus.
Strong communication and writing skills and able to articulate complex matters in a concise manner.
Possess a good understanding of MAS Technology Risk Management Guidelines (TRMG).
Fundamental knowledge of IT infrastructure components, including servers, networking, databases, and cloud services.
Proven record in driving complex root cause analysis and incident resolution in multi-vendor and multi-platform environments.
Familiarity with monitoring and alerting tools (e.g. ELK or SolarWinds).
Self-motivated and able to work independently.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
#J-18808-Ljbffr


  • Incident Manager

    3 weeks ago


    Singapore BANKING COMPUTER SERVICES PRIVATE LIMITED Full time

    Roles & ResponsibilitiesAbout BCSBCS is NETS' wholly owned subsidiary, and is an entity within the NETS Group. It manages and operates clearing and payment infrastructure for the Singapore Automated Clearing House, including Fast And Secure Transfers (FAST), Inter-bank GIRO (IBG), Cheque Truncation System (CTS), and provides services for PayNow and SGQR...

  • Incident Manager

    3 weeks ago


    Singapore BANKING COMPUTER SERVICES PRIVATE LIMITED Full time

    Roles & ResponsibilitiesAbout BCSBCS is NETS’ wholly owned subsidiary, and is an entity within the NETS Group. It manages and operates clearing and payment infrastructure for the Singapore Automated Clearing House, including Fast And Secure Transfers (FAST), Inter-bank GIRO (IBG), Cheque Truncation System (CTS), and provides services for PayNow and SGQR...

  • Incident Manager

    2 weeks ago


    Singapore JUST AFTER MIDNIGHT PTE. LTD. Full time

    Roles & ResponsibilitiesThe Incident Manager is to closely monitor our client's websites and applications. This involves triaging issues, following the correct procedures during incidents and dealing with requests from clients.When necessary, the agent is responsible for escalating the issue to the technical support engineer and operations director,...

  • Incident Manager

    7 days ago


    Singapore Hewlett Packard Enterprise Full time

    Incident Manager This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they...

  • Incident Manager

    7 days ago


    Singapore This is an IT support group Full time

    About this role: You can work with us at one of top FinTech companies. We sell our Aladdin platform to over 200 of the top global corporations, managing about a quarter of all the world's money under management. BlackRock is global but a close-knit team of individuals who share a common goal of providing the best possible level of support to our...


  • Singapore Singtel Group Full time

    Select how often (in days) to receive an alert: At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair,...


  • Singapore SONARSOURCE PTE. LTD. Full time

    Sonar solves the trillion-dollar challenge of bad code. Sonar equips organizations to achieve and sustain a Clean Code state by empowering developers to write consistent, intentional, adaptable, and responsible code. Clean Code produces software that is maintainable, reliable, and secure, allowing development teams to spend less time fixing issues and more...


  • Singapore SONARSOURCE PTE. LTD. Full time

    Roles & ResponsibilitiesSonar solves the trillion-dollar challenge of bad code. Sonar equips organizations to achieve and sustain a Clean Code state by empowering developers to write consistent, intentional, adaptable, and responsible code. Clean Code produces software that is maintainable, reliable, and secure, allowing development teams to spend less time...


  • Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    Why Work with Us?As a Senior IT Security Analyst at NIE, you will have the opportunity to work with a talented team of professionals who share your passion for cybersecurity. You will be responsible for developing and implementing advanced threat detection and monitoring strategies, leading incident investigations, and coordinating with internal and external...


  • Singapore This is an IT support group Full time

    About our company:We aim to provide financial well-being to our clients. Our investments strengthen the global economy, supporting businesses small and large and financing infrastructure projects. We invest in our employees, creating an environment where colleagues feel welcomed and supported.Why choose us:We are a leader in the FinTech industry, with a...


  • Singapore Nets Full time

    Job SummaryWe are seeking an experienced Problem and Continuous Improvement Manager to join our team at Nets.The ideal candidate will have a strong background in incident and problem management, with a proven track record of driving process improvements and resolving complex technical issues.This role offers a unique opportunity to make a significant impact...


  • Singapore Nets Full time

    Nets' ITSM team is committed to ensuring that ITIL processes are operationally relevant and optimized, providing Technology Teams with a framework to deliver high-quality IT services to our customers.The Incident Manager role plays a critical part in managing all technology incidents that have a significant business impact on BCS customers, driving swift...


  • Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time

    Roles & ResponsibilitiesDigital Incident Management Service Specialist (Infrastructure/ Pharma)9 Months ContractLocation: TuasUp to $8,000 depending on experienceIndustry: PharmaceuticalOur client aims at creating a new manufacturing concept consisting of a new generation of evolutive multi-product facilities, modular, adaptable, and agile, leveraging new...


  • Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    About the JobNanyang Technology University (NTU) is seeking a Senior IT Security Analyst to join our Division of Academic Computing & Information Services (ACIS). As a key member of our security team, you will be responsible for overseeing incident response efforts, developing and implementing advanced threat detection strategies, and integrating AI and...


  • Singapore Secur Solutions Group Pte Ltd Full time

    Position Purpose APAC Production Security teams are responsible for multiple IT Security activities for BNP Paribas in Asia Pacific region, such as: IT Production Security Governance, PMO & Risks Network Security and Security Design & Architecture Vulnerability & Compliance Management IAM Production Production CSIRT, Detection & SIEM Engineering Production...


  • Singapore RECRUIT HAUS PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities:Ensure adherence to ITIL best practices for incident and problem management, consistently meeting SLAs and the needs of the organization. Drive timely resolution of complex incidents impacting banking applications. Lead end-to-end triage efforts, working with cross-functional teams (Tech & Business) to recover...


  • Singapore This is an IT support group Full time

    POSITION PURPOSE APAC Production Security teams are responsible for multiple IT Security activities for BNP Paribas in Asia Pacific region, such as: IT Production Security Governance, PMO & Risks Network Security and Security Design & Architecture Vulnerability & Compliance Management IAM Production Production CSIRT, Detection & SIEM Engineering Production...


  • Singapore BNP PARIBAS Full time

    Roles & ResponsibilitiesPosition PurposeAPAC Production Security teams are responsible for multiple IT Security activities for BNP Paribas in Asia Pacific region, such as: IT Production Security Governance, PMO & Risks Network Security and Security Design & Architecture Vulnerability & Compliance Management IAM Production Production CSIRT, Detection &...


  • Singapore WORK WORK PRIVATE LIMITED Full time

    Roles & ResponsibilitiesThe incident management role to the specific needs and structure of an Education Management System, such as handling student portals, course management, and system upgrades in an educational context.Responsibilities: Manage and resolve production incidents within the Education Management System, ensuring alignment with SLAs for...


  • Singapore WORK WORK PRIVATE LIMITED Full time

    Roles & ResponsibilitiesThe incident management role to the specific needs and structure of an Education Management System, such as handling student portals, course management, and system upgrades in an educational context.Responsibilities:Manage and resolve production incidents within the Education Management System, ensuring alignment with SLAs for system...