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Incident Resolution Manager
7 days ago
About our company:
We aim to provide financial well-being to our clients. Our investments strengthen the global economy, supporting businesses small and large and financing infrastructure projects. We invest in our employees, creating an environment where colleagues feel welcomed and supported.
Why choose us:
We are a leader in the FinTech industry, with a reputation for excellence and innovation. Our company culture values teamwork, innovation, and customer satisfaction.
Job Summary:
We seek a highly skilled Incident and Problem Manager to join our Service Management team. The ideal candidate will have experience in technical troubleshooting, leadership, and problem-solving, with a passion for learning new technologies and proprietary systems.
This role requires excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and drive results-oriented decisions.
Responsibilities:
- Manage incidents end-to-end, from identification to resolution
- Lead, drive, facilitate, and chair all incidents, including investigation activities, meetings, and conference calls
- Form collaborative action plans with specific actions, roles, and deadlines, and ensure their completion
- Maintain relationships with IT teams globally and gain exposure to diverse applications and technologies
- Stay up-to-date with industry-standard Incident and Problem Management practices
Requirements:
- 4+ years' experience as an Incident Manager
- Familiarity with industry-standard Incident and Problem Management practices
- Understanding of running services on Cloud infrastructure solutions
- Experience in application monitoring solutions
- Leveraging data-driven analytics tools
- Understanding of operating within an ITIL framework
- Previous experience in the Financial Services or Technology industry
- Scripting or basic development language skills to automate common tasks
- Strong interpersonal and communication skills, adept at communicating with all levels of the organization
What we offer:
We offer a competitive compensation package, comprehensive benefits, and opportunities for growth and development. If you are passionate about delivering exceptional service and solving complex problems, we encourage you to apply for this exciting opportunity.
