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Incident Resolution Manager
2 weeks ago
We are seeking an experienced Problem and Continuous Improvement Manager to join our team at Nets.
The ideal candidate will have a strong background in incident and problem management, with a proven track record of driving process improvements and resolving complex technical issues.
This role offers a unique opportunity to make a significant impact on our IT service delivery and customer satisfaction.
Key Responsibilities:- Drive process improvements and efficiency gains across the organization.
- Resolve complex technical issues and develop solutions to prevent future incidents.
- Collaborate with cross-functional teams to achieve business objectives.
- Develop and implement policies and procedures to ensure compliance with regulatory requirements.
- Monitor and analyze key performance indicators (KPIs) to measure the effectiveness of process improvements.
- Minimum 3-6 years of experience in incident and problem management.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- ITIL 4 certification is a must.
