Enterprise Service Desk

Roles & ResponsibilitiesServe as the first point of escalation for complex technical issues and guide team members to resolve them effectively. Ensure that all service requests and incidents are logged, prioritized, and addressed within the defined SLAs. Support team members with service desk operations, ensuring smooth transitions and adherence to...

Roles & ResponsibilitiesProvide first-line support via phone, email, and in-person for IT-related issues, including hardware, software, and network problems. Diagnose and troubleshoot technical issues related to desktop computers, laptops, operating systems, applications, and peripheral devices. Log and track all service desk requests and incidents in the...

Roles & ResponsibilitiesJob Summary:We are looking for a Service Desk Manager to lead and oversee IT support operations across multiple clients. This role requires a highly organized and customer-focused leader with experience in managing IT service desks within a Managed Service Provider (MSP) or a multi-client environment. The ideal candidate will ensure...

Roles & ResponsibilitiesAbout the jobJob Summary:We are looking for a Service Desk Manager to lead and oversee IT support operations across multiple clients. This role requires a highly organized and customer-focused leader with experience in managing IT service desks within a Managed Service Provider (MSP) or a multi-client environment. The ideal candidate...

Roles & ResponsibilitiesResponsibilities :Deliver initial support for IT-related concerns. Provide Level 1 technical assistance. Provide First Call Resolution (FCR) technical support via phone and email. Receive and answer all users IT service request calls and emails . Support the installation and upkeep of desktop systems. Provide Live-Chat...

Roles & ResponsibilitiesResponsibilities:Manage and lead the Service Desk and staffs to provide 1st level technical support. Act as a further escalation point for unresolved or escalated cases and provide guidance to the team. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all...

Join our team at Recruit Express Pte Ltd and take on the role of Service Desk Agent!About the Position:As a Service Desk Agent, you will be the first point of contact for customers and will be responsible for responding to their queries and resolving any issues they may haveResponsibilities will also include performing service bookings and providing...

Roles & Responsibilities* Excellent communication skills* Interpersonal skills, active listening* 1 year previous Service desk or equivalent experience* Attend to Phone, Email and any other online queries where applicable* Excellent organisational skills* 1 year previous Service desk or equivalent experience* Managing incidents including business...

Roles & Responsibilities* Excellent communication skills* Interpersonal skills, active listening* 1 year previous Service desk or equivalent experience* Attend to Phone, Email and any other online queries where applicable* Excellent organisational skills* 1 year previous Service desk or equivalent experience* Managing incidents including business...

Roles & ResponsibilitiesThe Service Desk Engineer is responsible for providing first-level IT support and on-site technical assistance to ensure smooth operation of the Institute's IT systems. This role involves handling service desk tasks, maintaining IT infrastructure, resolving incidents, and managing IT assets. The Service Desk Engineer plays a crucial...

Roles & ResponsibilitiesJob Summary –A skilled Service Desk Consultant with expertise in troubleshooting and supporting end user queries. Proficient in file transfer protocols (FTP, SFTP), secure communication technologies (SSH, SSL), and basic networking concepts, including TCP/IP, DNS, and DHCP. Adept at cryptography, firewall configurations, and...

Roles & ResponsibilitiesJD for Service deskJob Description:We are looking for a dedicated and proactive IT Support Technician to join as IT Service Desk Analyst. This role requires rotational 16 * 5 support operations with Work from Office and candidate will be the first point of contact for end-users issues.candidate will be responsible for diagnosing,...

Roles & ResponsibilitiesRole:Service Desk Engineer L1JD:• Excellent communication skills• Interpersonal skills, active listening• 1 year previous Service desk or equivalent experience• Attend to Phone, Email and any other online queries where applicable• Excellent organisational skills• 1 year previous Service desk or equivalent experience•...

Roles & ResponsibilitiesJob Description & RequirementsMin 2 yrs. of Service Desk agent working experienceGood Laptop/Desktop troubleshooting skillsetsExcellence customer handling skillsFurnish and submit timely updates to customers on the status of outstanding issues within targeted Service LevelMaintain ownership of cases and follow-up on reported issues...

Roles & ResponsibilitiesJob Description & RequirementsMin 2 yrs. of Service Desk agent working experienceGood Laptop/Desktop troubleshooting skillsetsExcellence customer handling skillsFurnish and submit timely updates to customers on the status of outstanding issues within targeted Service LevelMaintain ownership of cases and follow-up on reported issues...

Roles & ResponsibilitiesRole:Service Desk Engineer L1JD:• Excellent communication skills• Interpersonal skills, active listening• 1 year previous Service desk or equivalent experience• Attend to Phone, Email and any other online queries where applicable• Excellent organisational skills• 1 year previous Service desk or equivalent experience•...

Roles & ResponsibilitiesJD for Service deskJob Description:We are looking for a dedicated and proactive IT Support Technician to join as IT Service Desk Analyst. This role requires rotational 16 * 5 support operations with Work from Office and candidate will be the first point of contact for end-users issues.candidate will be responsible for diagnosing,...

Roles & ResponsibilitiesJob Description & RequirementsMin 2 yrs. of Service Desk agent working experienceGood Laptop/Desktop troubleshooting skillsetsExcellence customer handling skillsFurnish and submit timely updates to customers on the status of outstanding issues within targeted Service LevelMaintain ownership of cases and follow-up on reported issues...

Roles & ResponsibilitiesAct as a point of escalation for complex technical issues, ensuring swift resolution and customer satisfaction. Monitor the service desk ticketing system, track ticket progress, and ensure timely responses and resolutions according to SLAs. Allocate and prioritize tasks effectively, ensuring the team meets daily operational targets...

Roles & Responsibilities1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.3.Furnish and submit timely updates to customers...