IT Operations Manager

4 weeks ago


Singapore JOBSTER PRIVATE LTD. Full time
Roles & Responsibilities

Preferred Skills:

  • Hands-on experience in RPA development and automation tools.
  • Proficiency in JIRA for issue tracking and project management.
  • Expertise in incident management and problem resolution for IT applications.
  • Strong knowledge of account access management and business process optimization.

Category:

System Operations & Support Specialists

Role:

IT Operations Manager (Applications)

Key Responsibilities:

  • Oversee the administration, maintenance, and support of the organization's IT applications and services, ensuring compliance with Service Level Agreements (SLAs) and IT security policies.
  • Manage and monitor incident resolution and problem management processes to ensure seamless operation of IT applications.
  • Develop and implement guidelines, procedures, and best practices to enhance incident management, escalation protocols, and system monitoring.
  • Oversee vendor contracts and budgets related to IT applications and services, ensuring cost-effective and efficient operations.
  • Provide technical support throughout the entire application lifecycle, including development, testing, deployment, and production.

Requirements:

  • Relevant educational qualifications and certifications in IT, Computer Science, or related fields.
  • A minimum of 3 years of relevant experience in IT operations, application support, or system administration (5 years for senior roles)
Tell employers what skills you have

Budgets
Vendor Contracts
Automation Tools
Administration
Service Level
IT Operations
Compliance
Project Management
JIRA
Problem Management
Application Support
System Administration
Process Optimization
Business Process
Incident Management
Technical Support

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