Customer Sales Operation Specialist

1 day ago

Singapore MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD. Full time
Roles & Responsibilities

As a Customer Sales Operations Specialist you are responsible to provide outstanding customer service, drive to exceed Micron's financial goals and optimize revenue. You are expected to drive the order process to be as efficient as possible and ensure we take full ownership and responsibility for solving customer issues. This will require you to build and maintain a network of contacts with internal teams to help support and ultimately provide an exceptional experience for Micron's customers. You will be responsible for collaborating with internal and external stakeholders to build and execute to corporate strategic objectives, market share and sales plan goals.

Key Responsibilities:

  • SOX compliance order entry and management of orders.
  • Day to day management of customer's accounts ensuring that a professional, collaborative and engaged relationship is developed and maintained.
  • Ensure proactive steps are taken to optimize sales plans, maintain target inventory and meet other metric goals.
  • Proactive monitoring/analyzing of reports to identify gaps between supply and demand.
  • Collaborate closely with internal partners for operational efficiency.
  • Focal point for customer related operational issues/escalations and the contact for the customer into supply chain
  • Identify and strive for continuous improvement including the establishment of global best practices for customer support.
  • Remain knowledgeable about all organizations products and services to support sales efforts, as well as Customer's products and market to better serve customer's needs and to represent Customer at Micron.
  • Complete the Customer Supply Commitment process/response to forecast.
  • CSP Alignment to Sales Plan – work with Sales to receive Bookings to CSP as well as perform CSP increases/remix needs.
  • Calling out supply risk/opportunities in Estimated Closing file and Qtr End Meetings.
  • Hub and/or vHub Management.
  • Obtain #1 supplier ranking in supply and delivery categories.
  • Initiate, build and sustain effective relationships and communication with internal and external stakeholders.
  • Identify, participate, and drive system and process improvements in Customer's Operations Processes.
  • Understand customer expectations and drive internal teams to provide efficient solution.

Requirement

  • At least a bachelors' degree,
  • At least 5 years of experience in an External Customer Facing Role
  • At least 3 years of experience in supply chain
  • Fluent in English to communicate with customers
  • Good communication skills
  • Proficient in using Microsoft Applications (Excel, PPT)
  • Able to work in stressful situation especially in handling customers
  • Able to manage Customers and stakeholders professionally

As a Customer Sales Operations Specialist (CSO) at Micron Technology, Inc., you will be responsible for interacting with our customer base in order to maintain and grow Micron's customer relationships. It will be necessary for you to collaborate with internal and external stakeholders to ensure market share and sales plan goals are met, while taking into account Micron's best interest. In Sales Operations we aim to make the order process as efficient as possible and ensure we take full ownership and responsibility for solving any customer issues. This will require you to build and maintain a network of contacts with internal teams in order to help support and ultimately provide an exceptional experience for Micron's customers. As a Customer Sales Operations Specialist you will achieve this by continually striving towards our Sales Operations Strategic Objectives; Exceptional Customer Experience, Revenue Optimization, Inventory Management and Professional Development.

Tell employers what skills you have

Account Management
Microsoft Excel
Customer Experience
Customer Support
Inventory
Customer Relationships
Supply Chain
FOCAL
Inventory Management
SAP
Sales Operations
Good Communication Skills
Attention to Details
Customer Service
Proactive Communication

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