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Technical Incident Management, Aladdin Engineering, Associate

2 weeks ago

Singapore ENGINEERINGUK Full time

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Technical Incident Management, Aladdin Engineering, Associate
Sector: Banking and Financial Services
Role: Associate
Contract Type: Permanent
Hours: Full Time
About this role:
You can work with us at one of the top FinTech companies. We sell our Aladdin platform to over 200 of the top global corporations, managing about a quarter of all the world's money under management. BlackRock is a global but close-knit team of individuals who share a common goal of providing the very best possible level of support to our business partners and customers. We embrace the diversity of values, identities, and ideas brought by our employees. We are serious about our people and offer Flexible Time Off, collaborative working spaces, and several other benefits.
An individual selected for this position will have the chance to define relationships with IT teams across the globe and will be exposed to many different applications and technologies used at BlackRock; resulting in an overarching view of how functional teams and technology work together to deliver services to end users.
We are particularly interested in meeting people with skills in some of the following: Strong Leadership, Data-driven Analysis, Linux, Networking Concepts, Distributed Databases, and Cloud Platform offerings like Microsoft Azure and Google. If any of this excites you, we want to talk to you.
Team Overview:
The Mission Control organization is part of the Aladdin Product Group Platforms Team at BlackRock. It is responsible for the Aladdin client experience through a hub for operational support and control across our core investment systems.
Who we are looking for:
An Incident and Problem Manager to join the Service Management team. A person who has a passion for technical troubleshooting and can direct a team through multiple simultaneous incidents. This role involves identifying trends and being a problem solver with a proficiency in quickly learning new technologies and proprietary systems.
A successful candidate will be responsible for end-to-end management of incidents through leading, driving, facilitating, and chairing all incidents, including investigation activities, meetings, and conference calls. Someone who can form collaborative action plans with specific actions, roles, and deadlines, and ensure these are completed.
Qualifications:
Requirement to work on weekends (Saturdays and Sundays)
4+ years' experience in the role of Incident Manager
Familiar with industry standard Incident and Problem Management practices
Understanding of running services on Cloud infrastructure solutions
Experience in application monitoring solutions
Leverage data-driven analytics tools
Understanding of operating within an ITIL framework
Previous experience working in the Financial Services or Technology industry
Scripting or basic development language skills to automate common tasks
Strong interpersonal and communication skills, both written and verbal, and adept at communicating with all levels of the business and technical parts of the organization
Excellent organizational skills, and attention to detail
Self-advised, effective at prioritization and takes full ownership of responsibilities and is a diligent teammate
Adaptive individual, able to multi-task and adjust in a fast-paced environment
Experience with any of the Incident Management tools like ServiceNow, Remedy, etc.
Our benefits:
To help you stay energized, engaged, and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents, and Flexible Time Off (FTO) so you can relax, recharge, and be there for the people you care about.
Our hybrid work model:
BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock:
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes, and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued, and supported with networks, benefits, and development opportunities to help them thrive.
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation, and other protected attributes at law.
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